3002 Questions And Answers


Exam Name: Avaya IP Office™ Platform Configuration and Maintenance Exam

Updated: 2022-06-26

Q & A: 60

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Question No : 1

Which configuration areas are required to be configured by Hot Desking users, Agents, and all
VoIP device users?
A. Telephony-Supervisor Settings
B. Services
C. Mobility
D. User Rights
E. Extension
Answer: D

Question No : 2

Which application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?
A. Call Detail Reporter
B. Advanced Summary Reporter
C. Historical Reporting Application
D. System Status Application
Answer: C

Question No : 3

Which statement about the Linux OS for IP Office is true?
A. All initial IP Office system configurations must be completed via the Linux command line.
B. The Linux OS must be installed prior to beginning the IP Office Server Edition installation.
C. The IP Office for Linux software is provided as a single DVD orderable from Avaya, or downloaded to a USB Stick.
D. The base operating system installed is DOS.
Answer: C

Question No : 4

Which call flow type has a web interface to retrieve information left by the caller?
A. Auto Attendant
B. Avaya Contact Recorder
C. Looped Announcement
D. Campaign
E. Voicemail Collect
Answer: E 

Question No : 5

Which two statements describe what is required to set up a Small Community Network (SCN) consisting of four IP500v2 control units? (Choose two.)
A. The extension, user, and group numbering on each system must be unique.
B. The user and group names on each system must be unique.
C. Combo Cards are required in all systems.
D. The underlying network must be configured as a flat layer 2 subnet.
E. The total number of users within the Small Community Network must not exceed 250.
Answer: A,B

Question No : 6

The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.
Which two actions must complete to see QoS results? (Choose two.)
A. "Enable RTCP Monitoring" must be checked.
B. Use DebugView to see latency, jitter and delay.
C. "Enable Metric" must be selected in the Line form.
D. Look at lines or extensions in SSA.
E. Use Monitor to capture phone-call data, with filters on quality and protocol.
Answer: A,B 

Question No : 7

Which three licenses are made obsolete by Server Edition? (Choose three.)
A. Preferred Edition
B. 3rd Party Endpoints
C. Receptionist
D. Mobile worker
E. Voice Networking
Answer: A,B,E

Question No : 8

When a company's internal DNS is down, how can a SIP Remote Worker client still register with the IP Office through the WiFi connection?
A. DHCP will redirect the registration.
B. The client must use the cellular network.
C. With the FQDN and port forwarding router the Internet DNS can work.
D. The Internet router/firewall will proxy the IP Office IP address.
Answer: B

Question No : 9

Which two values affect the size of a ContactStore server? (Choose two.)
A. The number of recordings
B. The number of voicemail channels
C. The number of incoming lines
D. The number of hunt groups
E. The number of concurrent users for search and replay function
Answer: A,E

Question No : 10

A company with 500 users has a single IP Office Server Edition providing telephony, presence and Instant Messaging, UMS, Conferencing, and Mobility support. They are buying a remote company with 400 users. They want to support all the IP Office features for everyone.
To maintain Avaya support, what must be added to their server Edition?
A. Application Server
B. Advanced Edition
C. IP Office 500V2
D. VCM licenses
Answer: D

Question No : 11

Which outcome can be prevented with a correctly configured multi-site SCN solution?
A. Compromised ACD routes
B. Oversubscribed VMPro ports
C. Oversubscribed VoiceMail storage
D. tromboned calls
Answer: A

Question No : 12

Where can additional IP Office Service User logins be setup?
A. The IP Office Softphone Application
B. The IP Office System Monitor Application
C. The IP Office Manager Network Configuration
D. The IP Office Manager Security Settings
Answer: D

Question No : 13

Who is responsible for registering the system in GRT?
A. The customer
B. Avaya
C. The business partner
D. The distributor
Answer: C

Question No : 14

Where is the TCP streaming Tool found?
B. In Monitor
C. In Manager
D. In Web Manager
Answer: C

Question No : 15

What does "IMAP support" mean in the IP Office UMS service?
A. A user can see/listen to voicemail messages via Web browser.
B. A user can receive voicemail messages only using MS Outlook.
C. All messages are forwarded to a user e-mail account and deleted on their telephone.
D. A user can receive voicemail messages to their Outlook, Outlook Express and/or Lotus Notes programs running on their PC.
E. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
Answer: B

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