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Updated Apr 03, 2024 44 Questions 3 Pages

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Question 16 Selectable Answer

How can the Extension Mobility feature be described?

A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer:
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html

Question 17 Selectable Answer

Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s).
Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

A. Route Settings under Call Settings card
B. IVR Settings under Call Settings card
C. Device Configuration under Infrastructure Settings card
D. Miscellaneous under Call Settings card

Answer:

Question 18 Selectable Answer

How are additional ICM Tools added?

A. Script Editor is available in the PG and ICM Router server.
B. PG Server node will add the additional tools provided in the Administration Tools folder.
C. Admin Server node will add the additional tools provided in the Administration Tools folder.
D. The Logger Server node will add the additional tools provided in the Administration Tools folder.

Answer:

Question 19 Selectable Answer

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Report Designer
B. Dashboard Administrator
C. Security Administrator
D. Report Definition Designer
E. Security Configuration Designer

Answer:

Question 20 Selectable Answer

Which two steps are required to configure a Supervisor? (Choose two.)

A. assign the Supervisor to only one Team
B. assign the Supervisor to a Skill Group and Precision Queue
C. make sure the Supervisor has an Active Directory Account
D. ensure that "Is Supervisor" is checked
E. assign the Supervisor to a Precision Queue

Answer:

Question 21 Selectable Answer

What are two descriptions for the Agent Targeting Rule? (Choose two.)

A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
B. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
C. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
E. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

Answer:

Question 22 Selectable Answer

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. heartbeat mechanism between Contact Center components
E. caller defines the reason for the call from several menu options

Answer:

Question 23 Selectable Answer

What does Precision Routing use to determine if an agent is part of its pool?

A. Skills
B. Attributes
C. Expressions
D. Teams

Answer:

Question 24 Selectable Answer

How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CC
B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CV
D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Answer:

Question 25 Selectable Answer

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

A. Configure set variable in ICM script editor
B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
C. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
D. Configure Business Hours under Organizational Setup > Departments under CCE Admin
E. Configure an IF node in ICM script editor

Answer:

Question 26 Selectable Answer

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A. PCCE Admin Mode
B. DPCCE 12K
C. PCCE 2K
D. DPCCE 4K
E. PCCE Lab Mode

Answer:

Question 27 Selectable Answer

WhichVVBCLI command can set an individual media file to an expired state?

A. setVVBcache stale_cache_entries
B. show setVVBcache stale_cache_entry <cache_entry_url>
C. OutilsVVBcache stale_cache_entry <cache_entry_url>
D. setVVBcache stale_cache_entry <cache_entry_url>

Answer:

Question 28 Selectable Answer

Which server holds the .wav files on a UCCE environment?

A. VXMLGW
B. CVP reporting server
C. ICM Router
D. Media Server

Answer:

Question 29 Selectable Answer

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

A. the file format is mp3
B. G711 mu-law or a-law
C. G729
D. the max file size is 40 MB
E. the file format is wav

Answer:

Question 30 Selectable Answer

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM sends an Agent Label, which prompts a command to CV
B. ICM responds to the Route Request by running a Routing Script.
C. ICM responds to the Route Request by running an Administrative Script.
D. ICM sends a VRU Label, which prompts a command to CVP

Answer:

Current Exam

500-442

Cisco
Administering Cisco Contact Center Enterprise (CCEA)

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