Question No : 1
Which variable remains available to all scripts in the system until reset?

• A.Caller Entered digits
• B.Call variable
• C.User variable
• D.Peripheral variable

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Question No : 2
How does CUCM function in CCE?

• A.Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CC
• B.A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
• C.Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CV
• D.In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

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Question No : 3
Which two servers can be accessed from the Web Administration tool? (Choose two.)

• A.Rogger
• B.PG
• C.DCCMP
• D.CVP
• E.Finesse

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Question No : 4
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

• A.access a database and provide the caller with all the needed information to complete the transaction (Self Service)
• B.TCP/IP connections through the network
• C.reporting
• D.heartbeat mechanism between Contact Center components
• E.caller defines the reason for the call from several menu options

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Question No : 5
What is the maximum number of attributes that can be assigned to an Agent?

• A.40
• B.50
• C.200
• D.500

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Question No : 6
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

• A.ICM sends an Agent Label, which prompts a command to CV
• B.ICM responds to the Route Request by running a Routing Script.
• C.ICM responds to the Route Request by running an Administrative Script.
• D.ICM sends a VRU Label, which prompts a command to CVP

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Question No : 7
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

• A.CCE Admin page
• B.Domain Manager
• C.Active Directory
• D.Configuration Manager

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Question No : 8
1.How many Workflows are supported by Finesse?

• A.up to 20 Workflows with 5 per Team
• B.up to 100 Workflows with 5 per Team
• C.up to 100 Workflows with 20 per Team
• D.up to 200 Workflows with 20 per Team

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Question No : 9
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

• A.ICM responds to the Route Request by running a Routing Script.
• B.CVP delivers a Route Request to the ICM Central Controller.
• C.CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
• D.Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

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Question No : 10
Which two types of scripts can be created with the Script Editor? (Choose two.)

• A.Call Flow and Call Control Scripts
• B.Call Studio Scripts
• C.Routing Scripts
• D.Tenant Scripts
• E.Administrative Scripts

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