Free Demo Questions

Test Online Free Cisco 500-442 Exam Questions and Answers

Practice a live sample before buying full access. This page keeps the free 500-442 question set organized by page so visitors and search engines can reach the canonical -questions.html URL directly.

Updated Apr 03, 2024 44 Questions 3 Pages

Get 500-442 Full Access

Question 1 Selectable Answer

Which variable remains available to all scripts in the system until reset?

A. Caller Entered digits
B. Call variable
C. User variable
D. Peripheral variable

Answer:

Question 2 Selectable Answer

How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CC
B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CV
D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Answer:

Question 3 Selectable Answer

Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. Rogger
B. PG
C. DCCMP
D. CVP
E. Finesse

Answer:

Question 4 Selectable Answer

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
B. TCP/IP connections through the network
C. reporting
D. heartbeat mechanism between Contact Center components
E. caller defines the reason for the call from several menu options

Answer:

Question 5 Selectable Answer

What is the maximum number of attributes that can be assigned to an Agent?

A. 40
B. 50
C. 200
D. 500

Answer:

Question 6 Selectable Answer

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

A. ICM sends an Agent Label, which prompts a command to CV
B. ICM responds to the Route Request by running a Routing Script.
C. ICM responds to the Route Request by running an Administrative Script.
D. ICM sends a VRU Label, which prompts a command to CVP

Answer:

Question 7 Selectable Answer

Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

A. CCE Admin page
B. Domain Manager
C. Active Directory
D. Configuration Manager

Answer:

Question 8 Selectable Answer

1.How many Workflows are supported by Finesse?

A. up to 20 Workflows with 5 per Team
B. up to 100 Workflows with 5 per Team
C. up to 100 Workflows with 20 per Team
D. up to 200 Workflows with 20 per Team

Answer:

Question 9 Selectable Answer

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

A. ICM responds to the Route Request by running a Routing Script.
B. CVP delivers a Route Request to the ICM Central Controller.
C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Answer:

Question 10 Selectable Answer

Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Call Flow and Call Control Scripts
B. Call Studio Scripts
C. Routing Scripts
D. Tenant Scripts
E. Administrative Scripts

Answer:

Question 11 Selectable Answer

What value is used for Variable REQUERY_NO ANSWER?

A. 1
B. 2
C. 3
D. 4

Answer:

Question 12 Selectable Answer

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state.
Which configuration by an administrator in Agent Desk Settings allows this action?

A. Wrap-up on Incoming, set to Required
B. Enable "Require Logout Reason"
C. Enable "Require Idle Reason"
D. Wrap-up on Outgoing, set to Required

Answer:

Question 13 Selectable Answer

What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

A. The voice gateway may modify the digits presented to downstream devices.
B. The voice gateway provides IVR functionality in a Contact Center deployment.
C. The PSTN is responsible for delivering the inbound call to a voice gateway.
D. The PTSN is responsible for routing the call to the agent.
E. The voice gateway is responsible for routing the call to the agent.

Answer:

Question 14 Selectable Answer

How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the number of calls the agent has taken
B. the Weight of the attribute
C. the agent with the Most Attributes
D. Longest Available

Answer:

Question 15 Selectable Answer

Which .bat file displays the status of the VXML server and the applications running?

A. ResumeApp.bat
B. Stalus.bat
C. Update.bat
D. Deploy.bat

Answer:

Current Exam

500-442

Cisco
Administering Cisco Contact Center Enterprise (CCEA)

View Full 500-442 Package