Question 31
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How many clusters of Finesse will a single PG support?
Answer:
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Question 32
Selectable Answer
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
Answer:
Question 33
Selectable Answer
What is the suggested mechanism to offer coaching to agents by supervisors?
Answer:
Question 34
Selectable Answer
Where should the RONA setting be positioned the highest?
Answer:
Question 35
Selectable Answer
Which two types of scripts can be created with the Script Editor? (Choose two.)
Answer:
Question 36
Selectable Answer
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
Answer:
Question 37
Selectable Answer
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
Answer:
Question 38
Selectable Answer
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
Answer:
Question 39
Selectable Answer
Which two steps are required to configure a Supervisor? (Choose two.)
Answer:
Question 40
Selectable Answer
Which variable remains available to all scripts in the system until reset?
Answer:
Question 41
Selectable Answer
What does Precision Routing use to determine if an agent is part of its pool?
Answer:
Question 42
Selectable Answer
What are two possible Outbound Dialing Modes? (Choose two.]
Answer:
Question 43
Selectable Answer
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
Answer:
Question 44
Selectable Answer
Which two servers can be accessed from the Web Administration tool? (Choose two.)
Answer:
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