220-802 Frequently Asked Questions
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Question No : 1
Question No : 2
Which of the following should be the NEXT step in troubleshooting this issue?
A. Check the toner cartridge
B. Reboot client PC
C. Check the link lights on printer NIC
D. Reboot the printer
Question No : 3
A. Windows XP Home
B. Windows 7 Professional
C. Windows XP Professional
D. Windows Vista Business
Question No : 4
Which of the following should the technician check FIRST?
A. Verify that the browser's cookies have been cleared.
B. Run an IPCONFIG /FLUSHDNS.
C. Check that the browser version is the latest release.
D. Run an IPCONFIG /ALL and verify the correct DHCP server.
Question No : 5
Which of the following can be done to resolve this from the client desktop?
A. Re-join the computer to the domain
B. Reboot the PC as the domain will automatically rebuild the relationship
C. Update the BIOS using the latest version
D. Run CHKDSK
Question No : 6
Which of the following technologies would help RIS install this image?
Question No : 7
B. Administrative tools
C. Disk Management
Question No : 8
A. The hidden file created when in hibernation mode.
B. A system file containing the computer¡¯s virtual memory.
C. A file created when downloading a program from the web.
D. A hidden file created when moving files on a computer.
Question No : 9
Which of the following should the technician try FIRST?
A. Check the wireless settings in the OS
B. Replace the internal wireless adapter
C. Check the wireless on/off switch
D. Check the signal strength
Question No : 10
A. An infection that causes a web browser to go to a different site than the one intended from a search result page.
B. A technique used to obtain financial information from a user mimicking a legitimate website.
C. An infection that causes a computer to behave erratically by playing music and launching browser windows.
D. A technique used to obtain financial information from a user by compiling information from social networks and their friends.
Question No : 11
Which of the following should the technician check to resolve this issue for the employee?
A. Encryption levels on the laptop
B. All antivirus updates have been performed
C. Disabled switch ports
D. If the users account has been locked
Question No : 12
Question No : 13
A. A computer with a 6-core processor, 512 MB RAM, 1 TB SSD hard drive, and a Gigabit NIC
B. A computer with a 6-core processor, 512 MB RAM, 1 TB hard drive, and a Gigabit NIC
C. A computer with a 6-core processor, 64 GB RAM, 1 TB SSD hard drive, and a Gigabit NIC
D. A computer with a 6-core processor, 64 GB RAM, 1 TB SSD hard drive, and a Fast Ethernet NIC
Question No : 14
Which of the following troubleshooting steps MUST the technician perform NEXT to attempt to permanently solve this issue?
A. Establish a plan of action to resolve the problem and implement the solution.
B. Document findings, actions, and outcomes.
C. Verify full system functionality and implement preventive measures.
D. Identify the problem or symptoms.
Question No : 15
Which of the following can mitigate this from occurring?
A. Enable static IP's
B. Change the network frequency
C. Change the default encryption key
D. Disable the SSID broadcasting