220-801 Frequently Asked Questions
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Question No : 1
A. Fuser assembly
B. Pickup roller
C. Transfer roller
D. Imaging drum
Question No : 2
Which of the following items would be used for this purpose?
A. Encrypt the hard drive
B. Cable lock
C. Multifactor authentication
D. Docking station
Question No : 3
A. USB Hub B. VGA Port
C. PS/2 Slot
E. Security Lock
Question No : 4
A. To add additional drivers to emulate a different printer
B. To add additional drivers for other printers on the computer
C. To add additional drivers for other operating systems
D. To add additional drivers for different printing modes
Question No : 5
A. TPM status
B. Clock speed
C. Port status
D. Bus speed
Question No : 6
A. Prevent EMI from nearby electronics
B. Install additional backlights for the display
C. Wireless network card antenna leads
D. Connections for memory card reader in the display
Question No : 7
Which of the following liquids is MOST likely used for cooling?
C. Thermal paste
Question No : 8
Which of the following configurations would be the MOST appropriate?
A. A PC with the maximum amount of supported RAM
B. A PC equipped with high end audio and video cards
C. A PC that meets the minimum requirements for running an OS
D. A PC with the most powerful processor
Question No : 9
A. Large hard drive space
B. Specialized cooling
C. HDMI output
D. TV tuner
E. High-end graphics card
Question No : 10
Which will be used to determine the wireless network that the printer will be available from?
Question No : 11
C. MMU virtualization
D. 64-bit architecture
Question No : 12
Question No : 13
Which of the following should the technician do NEXT?
A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor¡¯s website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer.
Question No : 14
Question No : 15
A. assign the appropriate status level for the problem.
B. create records which enable user authentication.
C. help maintain a balanced workload for the help desk technicians.
D. identify common problems among many users.