Test Online Free Microsoft PL-600 Exam Questions and Answers
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A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees.
The solution must meet the following requirements:
✑ Handle multiple customer interactions at once
✑ Ensure that users can access information from several business applications.
✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.
✑ Implement all functionality in a single interface.
You need to recommend a solution that meets the requirements of the company.
What should you recommend?
Answer: Explanation:
Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat and SMS.
Omnichannel for Customer Service also provides a modern, customizable, high-productivity app that allows agents to engage with customers across different channels. The application offers contextual customer identification, real-time notification, integrated communication, and agent productivity tools like KB integration, search, and case creation to ensure agents are effective.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel
Question 17Written Answer
HOTSPOT
You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Schedule board
Note: The Dynamics 365 Field Service schedule board provides an overview of resource availability and bookings you can make.
When you’re looking at the schedule board for the current day, you’ll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.
Box 2: Azure IoT Central connector
Azure IoT Central makes it easy to connect, monitor, and manage your IoT devices at scale. With the IoT Central V3 connector, you can trigger workflows when a rule has fired, and take actions by executing commands, updating properties, getting telemetry from devices, and more. Use this connector with your Azure IoT Central V3 application.
This connector is available in the following products and regions:
Question 18Selectable Answer
You need to recommend technology for accessing historical job placement data.
What should you recommend?
Answer: Explanation:
A virtual table is a custom table in Microsoft Dataverse that has columns containing data from an external data source. Virtual tables appear in your app to users as regular table rows, but contain data that is sourced from an external database, such as an Azure SQL Database. Rows based on virtual tables are available in all clients including custom clients developed using the Dataverse web services.
Scenario:
✑ First Up uses an on-premises system to manage current and historical patient data including medications and medical visits.
✑ The company plans to reference historical data in the existing system. The records held in these systems will not be migrated to the new solution except for medication information.
✑ The solution must provide a worker appointment booking system that can access worker historical job placement data.
✑ First Up staff members must be able to view and update worker records. They must be able to see current and historical job placement data on the same form in the new solution.
Reference: https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-virtual-entities
Question 19Written Answer
HOTSPOT
You need to recommend components to meet the re-inspection requirements.
Which components should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application
Description automatically generated
Box 1: Power Automate flow
Scenario: Inspection orders must be automatically marked for re-inspection should a machine fail inspection. The new inspection order must be created by using the originating inspection order as a template.
Box 2: Business rule
✑ By combining conditions and actions, you can do any of the following with business rules:
✑ Set column values
✑ Clear column values
✑ Set column requirement levels
✑ Show or hide columns
✑ Enable or disable columns
✑ Validate data and show error messages
✑ Create business recommendations based on business intelligence.
Question 20Written Answer
HOTSPOT
A company plans to create a Power Platform solution that integrates with Dynamics 365 Sales.
The solution must meet the following requirements:
✑ Connect directly with a Microsoft Azure SQL database as an external data source at run time where specific data is available in the Dynamics 365 Sales solution without the need for data replication.
✑ An external system needs to send data to the company’s Dynamics 365 Sales solution.
You need to recommend the most suitable solution to integrate Dynamics 365 Sales with both systems.
What should you recommend? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Graphical user interface, text, application
Description automatically generated
Box 1: Use Virtual tables
A virtual entity is a custom entity in Dynamics 365 Customer Engagement (on-premises) that has fields containing data from an external data source. Virtual entities appear in your app to users as regular entity records, but contain data that is sourced from an external database, such as an Azure SQL Database. Records based on virtual entities are available in all clients including custom clients developed using the Dynamics 365 Customer Engagement Web Services.
Box 2: Use Dynamics 365 Web API.
Dynamics 365 Web Services API: Many times, straight database-to-database integrations aren’t a possibility. In these cases, the development of a solution may depend on utilization of the Dynamics 365 Customer Engagement web services API (Application Programming Interface).
Question 21Written Answer
HOTSPOT
You need to ensure that the solution meets the data security and compliance requirements.
What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Box 1: Assign: Cascade None
Scenario: Worker still records must be archived after ten years and are then removed from the main system.
Assign: The referenced table record owner is changed.
Cascade None: Do nothing.
Question 22Written Answer
DRAG DROP
You are designing a business strategy for a client who has a Power Platform solution.
The client works with critical data where any data loss creates a high risk.
You need to document the failover process for the stakeholders.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
