Practice Free Pegasystems PEGACPSA88V1 Exam Questions Online, PEGACPSA88V1 Free Demo

Question 16 Selectable Answer

Which option follows best practices for naming a ruleset in Pega Platform?
Available Choices (select all choices that are correct)

A. Expense 01-02-05
B. Pega-Prod 01-04-01
C. Credit Check:03-01-02
D. Grand-Corporation-Human-Resources-Department 01-01-03

Answer:
Explanation:
In Pega, it is recommended to follow certain best practices for naming a ruleset. These best practices include:
Using alphanumeric characters, including spaces.
Not using special characters like colon(:), dashes(-) or underscores(_).
The ruleset name should not be excessively long.
In this context, A. "Expense 01-02-05" and B. "Pega-Prod 01-04-01" are correct. They adhere to the best practices of ruleset naming conventions. They use alphanumeric characters and are not excessively long.

Question 17 Selectable Answer

A meal delivery service recommends a meal plan based on the number of people in the household and dietary restrictions.
Which two configurations must be used together to determine the recommended meal plan? (Choose two).
Available Choices (select all choices that are correct)

A. Configure an assignment to gather customer information
B. Configure a decision table
C. Configure a decision tree
D. Configure a decision shape to add a conditional path

Answer:
Explanation:
An assignment is used in a case type to collect information from a user. In this case, the assignment would be used to gather the number of people in the household and their dietary restrictions.
A decision table is a rule type that you can use to define actions that your business process takes, based on multiple conditions. In this case, it would be used to map the collected information (number of people and dietary restrictions) to a recommended meal plan.

Question 18 Selectable Answer

n a purchase request case type, you have the following requirement Purchase requests should automatically go to the manager of an employee to meet this requirement, you design a case with a. Available Choices (select all choices that are correct)

A. change stage step to allow the employee to route to the manager
B. step that routes to the manager
C. stage to route requests to the manager
D. process that routes to the manager

Answer:
Explanation:
To meet this requirement, you can design a case with a step that routes to the manager. A step is an action that users or systems perform to advance a case toward resolution. You can configure a step to route to a specific user or group of users based on their role, skill, availability, or reporting structure.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-steps-case-life-cycle

Question 19 Selectable Answer

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets.
What is the basic condition for the Search duplicate cases step?
Available Choices (select all choices that are correct)

A. Issue type is same
B. Name of submitter is same
C. Department is same
D. Office location is same

Answer:
Explanation:
The basic condition for the Search duplicate cases step is to compare the issue type of the current case with the issue type of existing cases. This way, only cases that have the same issue type are considered as potential duplicates.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/searching-duplicate-cases

Question 20 Selectable Answer

You want to unit test a rule to ensure that the rule executes as intended, you need to populate a test page with valid data Which two options allow you to populate a test page before testing the rule? (Choose two)
Available Choices (select all choices that are correct)

A. Configure an assertion to define the required data
B. Configure a validate rule to populate the page with the necessary data
C. Run a data transform to create the test page.
D. Copy data from an existing clipboard page

Answer:
Explanation:
To populate a test page with valid data before testing the rule, you can run a data transform to create the test page or copy data from an existing clipboard page. A data transform is a rule that defines how to convert data that is in one format and class (the source) into data of another format and class (the target). The clipboard is a temporary memory area on the server that stores property values for your application.
Reference: https://community.pega.com/knowledgebase/articles/data- management-and-integration/86/data-transforms https://community.pega.com/knowledgebase/articles/application-development/86/clipboard-tool

Question 21 Selectable Answer

Sales managers must be able to approve sales quote proposals by email and from their mobile devices.
How do you implement this requirement?
Available Choices (select all choices that are correct)

A. Add an Approve/Reject step and enable email notifications on the case type
B. Add an Approve /Reject step and enable approval from email and mobile
C. Add an Approve/Reject step and a Send Email step
D. Add an Approve/Reject step with mobile approval enabled and add a Send Email step

Answer:
Explanation:
To implement this requirement, you can add an Approve /Reject step and enable approval from email and mobile. This way, sales managers can approve sales quote proposals by clicking a link in an email or by using their mobile devices.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/configuring-approval-email-and-mobile

Question 22 Selectable Answer

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization? Available Choices (select all choices that are correct)

A. Open the Channels landing page and then add a new portal
B. Open the Explore data landing page, and then create a new insight
C. Open the Explore data landing page and then add a Reporting widget
D. Open the Data landing page and then create a new insight

Answer:
Explanation:
To create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days, you can open the Explore data landing page, and then create a new insight. An insight is a visualization of data that you can use to monitor key performance indicators, identify trends, and discover opportunities for improvement. You can create insights from the Explore data landing page in App Studio.
Reference: https://community.pega.com/knowledgebase/articles/reporting/86/creating-insights

Question 23 Selectable Answer

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses How does the assignment urgency impact the deadline and passed deadline intervals? Available Choices (select all choices that are correct

A. Urgency value continues to increment as configured.
B. Urgency value remains at 100 but other service level processing continues
C. Service level processing is halted until the assignment is completed
D. The user is notified that the maximum urgency has been reached

Answer:
Explanation:
When a goal is not met, the urgency of the assignment is incremented based on the configurations set in the service level rule. This means the urgency value continues to increment as configured if the deadline and passed deadline intervals are not met.
The urgency value itself doesn't halt the other service level processing. The service level agreement continues to monitor the assignment against the configured deadline and passed deadline intervals, even if the urgency has reached 100 when the goal interval lapsed.

Question 24 Selectable Answer

You are designing a credit transaction case type and have the following requirement: Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the_____________ in the service level to 3 days Available Choices (select all choices that are correct)

A. goal
B. passed deadline
C. deadline
D. urgency

Answer:
Explanation:
To meet this requirement, you need to set the deadline in the service level to 3 days. The deadline defines when to take action because a step or case is past due. The deadline interval is measured from when an assignment is ready for a user.
Reference: https://academy.pega.com/topic/deadline-interval/v1

Question 25 Selectable Answer

Which of the following statements about responsive breakpoints is true? Available Choices (select all choices that are correct)

A. Responsive breakpoints rely on fixed widths
B. Responsive breakpoint behavior changes based on the device brand
C. By default tables have two responsive breakpoints
D. Custom responsive breakpoints are configured in App Studio

Answer:
Explanation:
This statement about responsive breakpoints is true. Responsive breakpoints are points at which the layout of a UI element changes based on the screen size or orientation of the device. By default, tables have two responsive breakpoints: one for tablet devices and one for phone devices. You can configure custom responsive breakpoints for other UI elements in App Studio.
Reference: https://community.pega.com/knowledgebase/articles/user-experience/88/configuring-responsive-breakpoints

Question 26 Selectable Answer

During testing you notice that the Send case status email step does not send an email.
Which work Item do you create in Agile Workbench to address this issue?

A. Bug
B. Scenario test
C. Feedback
D. User story

Answer:
Explanation:
A bug is a work item that describes an error or defect in the application that prevents it from functioning as expected. A bug should be created in Agile Workbench to address the issue of the Send case status email step not sending an email.
Reference: ttps://community.pega.com/knowledgebase/articles/pega-platform-capabilities/86/creating-bugs-agile-workbench

Question 27 Selectable Answer

The business process for an automobile insurance claim consists of the following phases
• Submission The customer contacts a customer service representative (CSR) to file the claim
• Review An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs
• Repair A third party performs the repairs on each vehicle communicating with the adjuster and customer as necessary
• Verification After each vehicle repair, the adjuster closes the claim.
According to Pega best practices which phase can you implement as a child case?

A. Submission
B. Repair
C. Verification
D. Review

Answer:
Explanation:
To implement this requirement, you can implement the Repair phase as a child case. A child case is a case that is created and processed as part of another case, called the parent case. A child case can run independently of the parent case and can have its own life cycle, data, and service levels. By using a child case for the Repair phase, you can allow the parent case to continue independently of the child case processes.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/creating-child-cases

Question 28 Selectable Answer

What do you configure in the Context section of a data transform rule that you create in Pega Platform?
Choices (select all choices that are correct)

A. The application layer, class, and ruleset version that the rule applies to
B. The rule types that you previously marked as relevant records
C. The case types, user portals, and personas that use the rule
D. The application name rule type label, and rule identifier

Answer:
Explanation:
The context section of a data transform rule defines the scope and applicability of the rule. It specifies the application layer, such as framework or implementation, the class that the rule applies to, and the ruleset version that contains the rule.
Reference: https://community.pega.com/sites/default/files/help_v88/procomhelpmain.htm#rule-/rule-obj-/rule-obj-property/context.htm

Question 29 Selectable Answer

Which two statements are true about insights? (Choose two.)
Available Choices (select all choices that are correct)

A. You can transform data queries into sharable visualizations.
B. You can edit application data directly in an insight.
C. You can transform sharable visualizations into data queries.
D. You can search for and select the fields that you want to include in an insight.

Answer:
Explanation:
These two statements are true about insights. Insights are rules that Pega Platform uses to transform data queries into tables or visualizations that you can then share between users and embed in landing pages of your applications. Insights can include multiple data items that you can filter, sort, and group according to your business requirements. You can search for and select the fields that you want to include in an insight from the data objects that are available in your application.
Reference: https://docs-previous.pega.com/reporting/87/visualizing-data-insights

Question 30 Selectable Answer

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application.
Of the following requirements, which option requires you to configure distinct mobile app channels?
Available Choices (select all choices that are correct)

A. CSRs can create other case type instances on the mobile app
B. The mobile app supports all mobile phone operating systems
C. Mobile app color palettes are different for users and CSRs
D. The mobile app customizes currency units and date/time format according to the location of the users

Answer:
Explanation:
This option requires you to configure distinct mobile app channels because it involves customizing the look and feel of the mobile app for different user groups. A mobile app channel is a configuration layer that defines how users interact with your application on mobile devices. You can create multiple mobile app channels for different user groups or personas and apply different branding, security, or functionality settings to each channel.
Reference: https://community.pega.com/knowledgebase/articles/mobile/86/configuring-mobile-app-channels

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