ServiceNow Field Service Mangement CIS-FSM Real Questions

  Edina  10-24-2022

Preparing for CIS-FSM  ServiceNow Certified Implementation Specialist - Field Service Management Exam? The latest ServiceNow Field Service Management CIS-FSM Real Questions from PassQuestion are very helpful for the professional participants to show and validate their skills and knowledge about the Certified Implementation Specialist - Field Service Management advanced technology and solutions  Get comprehensive information about the ServiceNow Field Service Management CIS-FSM Real Questions and effortlessly cover the whole syllabus on the CIS-FSM certification. Studying ServiceNow Field Service Management CIS-FSM Real Questions, it will boost your confidence to pass your ServiceNow CIS-FSM exam successfully.

CIS-FSM Exam Overview - ServiceNow Certified Implementation Specialist - Field Service Management Exam

The CIS-Field Service Management certification is an online or onsite proctored exam. Passing this certification assures employees and peers that you possess the skills and knowledge to implement and administrate ServiceNow Field Service Management. The Certified Implementation Specialist – Field Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service application.

Exam Details

Exam Code: CIS-FSM
Exam Name: Certified Implementation Specialist - Field Service Management
Number of Questions:  60 questions
Duration: 90 minutes
Format: Multiple Choice (single answer), Multiple Select (select all that apply)

Exam Objectives

Field Service Management Fundamntals   50%

● Field service types, modules, and industry use cases
● Field Service Management solution features
● Process lifecycle, personas, roles, and related terminology
● Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities
● Time recording and approval
● Managing the agent and team calendars
● Managing skills

Implementation Planning   5%

● Preparation activities stakeholders, and good practices
● ServiceNow maturity levels
● Integrations with applications and data sources

Implementing Field Service Processes   38%

● Establishing foundation data (locations, groups, users, customer accounts, contacts, stockrooms, and assets)
● Configuring field service business process, assignment, and add-ons
● Configuring work order templates, skills, and questionnaires
● Planned maintenance
● Inventory managent and parts sourcing and transfer process
● Scheduling and dispatch features, processes, and automation
● Advanced time recording, rate types, labor rate cards, and time sheet policies

Implementing Related Processes    7%

● Customer experience features
● Appointment Booking configuration
● Targeted communications
● Contextual knowledge

View Online ServiceNow Certified Implementation Specialist CIS-FSM Free Questions

1.A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
A. Reactive field service
B. Internal field service
C. External field service
D. Predictive field service
Answer: B

2.When can work order tasks be dispatched?
A. Parts have been sourced
B. Field agent is assigned
C. Customer books an appointment
D. Dispatch group is assigned
Answer: B

3.Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two)
A. Type of work not preferred
B. Skills mismatch
C. Not a preferred customer
D. Parts unavailable
Answer: B, D

4.What criteria are utilized in auto-assignment of work order tasks? (Choose three.)
A. SLA status
B. Age of task
C. Skills
D. Task windows
E. Geolocation
Answer: C, D, E

5.How are dispatch groups that can be selected from work order tasks filtered?
A. By Manager
B. By Location coverage
C. By Group type
D. By Group members
Answer: B

6.Agents and managers cannot create knowledge articles from Community questions.
A. True
B. False
Answer: B

7.Information about a customer’s service contract is found in Knowledge.
A. False
B. True
Answer: A

8.From what places in SN can an agent create a case? (Choose three.)
A. Customer Service Application
B. Contact
C. Account
D. Chat
Answer: A, B, C

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