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C_C4H510_01 Exam Overview - SAP Certified Application Associate - SAP Service Cloud 1911

The SAP Certified Application Associate – SAP Service Cloud 1911 certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Exam Information

Exam Code: C_C4H510_01
Exam Name: SAP Certified Application Associate - SAP Service Cloud 1911
Number of Questions:80 questions
Cut Score:64%
Duration:180 mins
Languages:English

Topic Areas

Service Objects > 12%
Data Management > 12%
User Management 8% - 12%
Communication Channel and Knowledge Base 8% - 12%
Service Business Process 8% - 12%
Service Elements and Notification 8% - 12%
Basic Setup Settings 8% - 12%
Reporting < 8%
Personalization and Extensibility < 8%
Maintenance Plan < 8%
Contracts and Case Management < 8%

View Online SAP Service Cloud 1911 C_C4H510_01 Free Questions

In HTML5, what can you do using the field definition link? There are 2 correct answers to this question.
A.Hide an extension field form the master template
B.Add an extension field to a form template
C.Add an extension field to the page layout
D.Add an extension field to a data source
Answer : B, D

You have selected the Overrride Territory field on the Accounts overview page. What effect does this have on the territory determination?
A.It removes the account from the territory realignment calculation
B.It removes the employee from the territory realignment calculation
C.It aligns the account territory determination with the territory realignment run
D.It removes only accounts with multiple territories from the territory realignment run
Answer : A

In which environnments can you use integration flow? There are 2 correct answers to this question.
A.SAP NetWeaver Process Integration
B.SAP HANA Cloud Integration
C.SAP Data Services
D.SAP Business Objects Business Intelligence
Answer : A, B

To which of the following can you assing a custon report to control its visibility? There are 2 correct answers to this question.
A.User
B.Work Center
C.Access context
D.Business role
Answer : B, D

Which of the following are functions of custom report creation in SAP Cloud for Customer? There are 3 correct answers to this question.
A.Variable selection is possible
B.Custom report creation is supported with a guided procedure
C.Custom calculated key figures are allowed
D.Custom reports can be created by sales employees
E.Custom reports require new data sources
Answer : A, B, C

You need to assign one contact to multiple accounts. How do you create this contact in SAP Hybris Cloud for Customer?
A.You create the contact master record only and add it to the account hierarchy
B.You create the contract for the first account and add the same contact to the second account
C.You create different contracts for each account
D.You merge both accounts and create the contact record for that account
Answer : B