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74950X Exam Description - Avaya Oceana Solution Integration Exam

The Avaya Oceana® Solution Integration Exam (74950X) is a requirement to earn the Avaya Oceana® Solution Implement (ACIS - 7495) credential. This exam has 65 questions and the minimum passing score is 69% (45 of 65 correct). The candidate has 90 minutes to complete this exam.

Test Objectives: 

The exam covers the following knowledge areas and objectives:

Introduction to an Avaya Oceana® Solution

• List the key features of an Avaya Oceana® solution.
• Identify the functions of an Avaya Oceana® solution components.
• Explain Avaya Oceana® Workspaces.
• Describe capacities and licenses requirement.
• List the Avaya Oceana® VMware software specifications.
• Explain Avaya Aura® Infrastructure requirements.
• Describe Avaya Oceana® installation pre-configurations.

Deploying Avaya Breeze Snap-Ins and clusters

• Explain the installation of Avaya Breeze® Snap-Ins.
• Explain Avaya Oceana® cluster configurations.
• Describe the functions of Avaya Oceana® common components such as Cluster Snap-Ins : UCA,UCM,CSC, Work Assignment(WA), Context Store (CS),Customer Management, Engagement Designer(ED), and Reliable Eventing.
• Describe the functions of Avaya Oceana® Snap-Ins such as UAC, Avaya Mobile Communications, and BotConnector.
• Describe the functions of Avaya Oceana® Snap-Ins such as OCP, Email, Web-Chat, SMS/MMS, SocialConnector, Outbound, and GenericChannel Snap-ins.
• Describe the functions of Co-Browse, and CentralizedLogging snap-ins.
• Describe the Avaya Oceana® Configuration Snap-in.
• Explain the usage of Oceana® Monitor and Services Portal.
• Explain Engagement Designer tasks flows.

Deploying Avaya Control Manager and Oceana® Voice channel

• Explain Avaya Control manager for an Avaya Oceana® solution.
• Explain the administration of Avaya control manager for an Avaya Oceana® solution.
• Explain the customer journey.
• Describe the security certificates that are required for an Avaya Oceana® solution.
• Explain the Avaya Oceana® Voice channel.
• Describe AAEP call flow routing for Voice channel.

Avaya Oceana® Omnichannel Windows Server and Multimedia channels (Chat, Co-Brose, Email, SMS)

• Describe the deployment procedure for Omnichannel Software on Windows 216 Standard and Enterprise Editions.
• Explain integrating Omnichannel DB server with an Avaya Oceana® solution.
• Explain the Avaya Oceana® Web-chat channel.
• Explain the Avaya Oceana® Email channel.
• Explain the Avaya Oceana® SMS channel.

Avaya Oceana® Social, Generic, Outbound (POM), and other channels

• Explain the Avaya Oceana® Social Media channel.
• Describe routing for the Outbound Voice channel (POM).
• Perform the lab exercise on Securing an Avaya Oceana® solution.
• Explain Avaya Oceana® High Availability features.
• Explain Disaster Recovery Setup for an Avaya Oceana® solution.
• Explain the Avaya Oceana® Cloud deployment.

View Online Avaya Oceana Solution Integration Exam 74950X Free Questions

Which component is responsible for integrating Oceana® Workspaces with Oceana® Core components?
A. Unified Collaboration Administration
B. Call Server Connector (CSC)
C. Unified Agent Controller (UAC)
D. Unified Collaboration Model (UCM)
Answer: C

Which three Avaya applications are required for Avaya Oceana® routed multimedia only deployments? (Choose three.)
A. Avaya Aura® System Manager (SMGR)
B. Avaya Aura® Communication Manager (CM)
C. Application Enablement Services (AES)
D. Avaya Control Manager (ACM)
E. Avaya Breeze™
Answer: ABC

Which three Avaya Oceana® common components are required for processing all types of interactions (voice, email, chat, sms, etc.)? (Choose three.)
A. Omnichannel Controller
B. Unified Collaboration Model (UCM)
C. Work Assignment (WA)
D. Customer Controller
E. Engagement Designer (ED)
Answer: ABE

While logging in to Agent Workspaces, which two services are used by Avaya Oceana® Workspaces for authentication? (Choose two.)
A. Avaya Session Manager Service
B. Avaya Breeze Authorization Service
C. Avaya Communication Manager Authentication Service
D. LDAP Authentication Service
Answer: BC

Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
A. OmniCenter ProvisioningCollector
B. UCMDataCollector
C. AgentControllerService
D. UCMService
E. Authorization Service
Answer: AB