Free Demo Questions

Test Online Free ServiceNow CIS-ITSM Exam Questions and Answers

Practice a live sample before buying full access. This page keeps the free CIS-ITSM question set organized by page so visitors and search engines can reach the canonical -questions.html URL directly.

Updated Jul 11, 2023 70 Questions 5 Pages

Get CIS-ITSM Full Access

Question 16 Selectable Answer

The Problem Manager wants the Problem Coordinators to be able to Re-analyze a Completed Problem.
Which module could they use to make this change?

A. Problem > Administration » Problem Properties
B. System UI > UI Action Groups
C. State Management > State Models
D. System UI > Form Actions
E. System UI > UI Actions

Answer:

Question 17 Selectable Answer

In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)

A. Change requests meeting different conditions, like Risk level or Type
B. Change requests planned within a certain date range
C. Use any of the options on the Agenda Criteria Tab
D. Change requests for a certain Change Flow Definition

Answer:

Question 18 Selectable Answer

When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)

A. Align categories with CMDB classes where possible
B. Keep the number of top-level categories to 8-10
C. Remember that items can only be assigned to one category
D. Do not go to deep with subcategories: go only 1-2 levels deep

Answer:

Question 19 Selectable Answer

What baseline Change Flows support the baseline Normal Change model?

A. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
B. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
C. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
D. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks

Answer:

Question 20 Selectable Answer

When a user clicks on the Communicate workaround UI action on the Problem form, what happens?

A. Workaround is written to the Comments field on any open Incident associated with the problem
B. Workaround is written to the Workaround field on any incident associated with the problem
C. Workaround is written to a draft Knowledge article
D. Workaround is written to the Work notes field on any open Incident associated with the problem

Answer:

Question 21 Selectable Answer

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

A. Populate Assignment Group based on CI/SO
B. Auto-populate ITSM Assignment Groups
C. ITSM Assignment Lookup Rule
D. Automatic Assignment for ITSM

Answer:

Question 22 Selectable Answer

What optional Incident table is extended from the Task table?

A. Child Incident [incident_child]
B. Major Incident [major_incident]
C. Incident Task [incident task]
D. Parent Incident [incident_parent]

Answer:

Question 23 Selectable Answer

A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form.
What do you recommend that they confirm, before submitting the bug report? (Choose two.)

A. Tester is impersonating a user with communications.manager role
B. Tester is impersonating the assignee, which has the problem_coordinator role
C. Tester is impersonating a user with problem_coordinator role
D. The Fix notes field is filled in and saved

Answer:

Question 24 Selectable Answer

When is a change task for Post Implementation Review created for an unauthorized change?

A. When the change request moves to Close
B. When a change manager accepts the change
C. When the change request moves to a state of Review
D. When the change request moves to a state of Assess

Answer:

Question 25 Selectable Answer

From which table, is the Incident table extended?

A. Task [task]
B. Task [sn_task]
C. Ticket [ticket]
D. Work [sn_work]

Answer:

Question 26 Selectable Answer

Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)

A. Display the stages to the requester
B. Create any number of stages
C. Import a copy of a pre-defined stage set
D. Define the stage set in a subflow

Answer:

Question 27 Selectable Answer

Which of the following Change Task Types are available by default? (Choose three.)

A. Planning
B. Testing
C. Review
D. Deployment
E. Verification

Answer:

Question 28 Selectable Answer

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields.
How should you update the catalog item?

A. Edit in Catalog Item Designer
B. Edit in Item Designer
C. Edit in Catalog Builder
D. Edit in Form Designer

Answer:

Question 29 Selectable Answer

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

A. Reports
B. CI Class Manager
C. Application Menus
D. Dependency View

Answer:

Question 30 Selectable Answer

On a Change Approval Definition record, what does the ‘wait for’ condition define?

A. Whether the change approval is sent to an individual user or a group
B. The state the change must be in before the approval notifications can be sent
C. The number or percentage of users from the approval group that must approve the change
D. The fields that must be populated before the approval can be requested

Answer:

Current Exam

CIS-ITSM

ServiceNow
Certified Implementation Specialist - IT Service Management

View Full CIS-ITSM Package