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Question No : 1
When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?

A.Manager
B.Contributors
C.Owner
D.Editors

Answer:

Question No : 2
Users with which role can Communicate a workaround or fix? (Choose two.)

A.itil_admin
B.problem_coordinator
C.problem_task_analyst
D.problem_admin

Answer:

Question No : 3
When a user clicks on the Communicate fix UI action on the Problem form, what happens?

A.Fix is written to the Comments field on any Incident associated with the problem, which is On Hold, Awaiting Problem
B.Fix is written to the Work notes field on any Incident associated with the problem, which is Active
C.Fix is written to the Comments field on any Incident associated with the problem, which is Active
D.Fix is written to a draft Knowledge article

Answer:

Question No : 4
Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?

A.Catalog Wizard
B.Catalog Designer
C.Catalog Item Builder
D.Catalog Builder

Answer:

Question No : 5
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

A.New incident created from the message
B.New interaction is created from the message
C.Email is rejected and auto-reply sent to sender
D.New case is created from the message

Answer:

Question No : 6
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?

A.State Model
B.Workflow Dashboard
C.Action Modeler
D.Task Creator
E.Flow Designer

Answer:

Question No : 7
Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)

A.Short Descriptor
B.State
C.Assigned to
D.Configuration Item

Answer:

Question No : 8
Which of the following cannot be defined or set through a Catalog UI Policy?

A.Setting a variable to mandatory
B.Apply a requirement to all form views
C.Setting a catalog category to visible
D.Setting a variable to read-only

Answer:

Question No : 9
The Problem table is extended from what table?

A.Task
B.Major Incident
C.Outage
D.Problem Task
E.Incident

Answer:

Question No : 10
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries.
What Service Catalog capability can you use to generate these records?

A.Execution Plans
B.Content Items
C.Catalog Items
D.Record Producers

Answer:

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