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Question No : 1
A. IPOCC License Manager
C. Web Management
Question No : 2
A. The database must beempty
B. The watchdog need to be running
C. The license file must be installed first
D. The postgres database need to be running
Question No : 3
Question No : 4
B. Hold duration time for last agent functionality
C. System holidays
D. Topic block times
E. Custom specific announcements
Question No : 5
Which screen in WebLM will show you this information?
A. CIE View License Capacity
B. CIE View Peak Usage
C. License Install
D. Licensed Product
Question No : 6
Refer to the exhibit. The exhibit shows a screen shot of a tag that has been created in the tag list.
What is the intended purpose of this tag?
A. to reject any caller from Germany
B. to pass the call to a German language auto attendant
C. to identify calls with a German telephone number
D. to pass the call too an agent with German speaking skills
Question No : 7
A. Customers are directed to agents dependent on the agents priority.
B. Customers are directed to agents dependent on the information they input.
C. Customers are directed to agents dependent on time of day.
D. Customers are directedto agents dependent on number they are calling from.
Question No : 8
Which two passwords are required to execute the DataImport.exe successfully? (Choose two.)
A. WebLM administrator password
B. IP Office Security User password
C. IP Office Service User password
D. IPOCC Administrator password
E. IP Office System password
Question No : 9
A. Service > Telephony Settings
B. System > Reporting Settings
C. System > PBX Settings
D. Service > Special Settings
Question No : 10
A. IP Office
Question No : 11
During the installation of the IPOCC software from the DVD, which password do you need to create?
A. IPOCC Service User password
B. Database System Administrator password
C. IPOCC Administrator password
D. IP Office Service User password