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Question No : 1
A. Define the response plan for the new Risk and apply it.
B. If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
C. Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
D. Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
Question No : 2
A. Joint Evaluation.
B. Due Diligence.
C. Discovery Period.
D. Contract Negotiation.
Question No : 3
A. Network HW & SW Upgrades Management; Management of the network maintenance; Management of CM personnel; CM tools selection; CM procedure management; Correlation of CM procedures with PM and FM procedures.
B. SLA SOA content definition; Account Director support; Third party company management; End to End quality of service Management.
C. Leadership and Management; Network Configuration reporting; Network database maintenance; management of network acceptance and changes; maintenance and development of CM tools; change management procedures and templates; configuration integrity.
D. CM Procedure Management, CM Team Leadership; CM report creation; Network Planning; HW management.
Question No : 4
Which statement best describes it according to the Operations Model?
A. Governance addresses the complete communication requirements between the Operator/Customer ¡®Demand Organization¡¯ and Nokia Siemens Networks; and is based on four levels of relationship.
B. Governance addresses the complete communication requirements between the Operator/Customer ¡®Demand Organization¡¯ and Nokia Siemens Networks; and is based on three levels of relationship.
C. Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on three levels of relationship.
D. Governance addresses the complete communication requirements between the CBT and Nokia Siemens Networks; and is based on four levels of relationship.
Question No : 5
What happens next?
A. Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
B. Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.
C. Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
D. As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT in order that this is discussed at the next account team meeting with customer.
Question No : 6
A. FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.
B. FM, PM, NOC management, Field maintenance management, SM.
C. PM, NOC management, Field maintenance management, NPO, SM.
D. FM, Care, NOC management, Field maintenance management, NPO.
Question No : 7
Which of the model levels deal with: Agreement Level Management including change management Program Initiation and follow up Steering operational activity
A. Joint Operational Level.
B. Executive Management Level.
C. Joint Steering Level.
D. Tactical Management Level.
Question No : 8
A. End to End management of the operated network according to the defined scope.
B. Management of the (G) NOC and Field Maintenance functions within the defined scope.
C. Management of the (G) NOC, Field Maintenance and Optimisation functions.
D. Management of the Resources, 3rd Parties and interfaces to other internal business lines.
Question No : 9
What solution will BEST resolve the skill issue to the mutual benefit of Customer & NSN?
A. GNOC provide the NOC and Technical Support with small team of experts based in country.
B. Employ contractors in local NOC and Field to fill the competence gap.
C. A full transition from local support to GNOC delivery should take place, meaning no local 3G Network Operations support in country.
D. Employ contractors to fill gap whilst competence experts from regional pool transfer capability.
Question No : 10
A. Supports Network Implementation, Hardware Management, Network set up & Network Operations at engineering meetings.
B. Supports the Hardware Management, Site Configuration, Configuration Management, Optimization.
C. Supports Report Management, Measurement Analysis, Fault identification, Fault Resolution.
D. Supports the Network Planning & Optimisation, Performance Management, Fault Management, Network Operations at Engineering meetings.
Question No : 11
A. his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
B. he is using a lot of body language.
C. he is giving a hard copy to every attendant after his speech.
D. he is looking at every attendant in order to check that he/she is still listening to him.
Question No : 12
A. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, data management and integrity.
B. Configuration Management controls all work orders and trouble tickets; manages and controls changes to the network.
C. Configuration Management manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, analysis of trends in mobile networks.
D. Configuration Management plans, manages and controls changes to the network & infrastructure, including acceptance, management & approval of work orders, documentation, Trouble Ticket reporting, invoicing.
Question No : 13
A. the ability to reduce perception barriers.
B. advanced degrees.
C. common points of view.
D. good encoding skills.
Question No : 14
What is the correct course of action?
A. Call out a Technical Support Engineer to immediately resolve the issue.
B. Request the NOC to raise an urgent TT for the issue.
C. Escalate to FLM.
D. Immediately advise the CT head of the situation and request advice for prioritisation.
Question No : 15
B. Keep satisfied.
C. Manage closely.
D. Keep informed.