Question No : 1
HOTSPOT
You have a canvas app that contains the following text input fields: Id, FirstName, LastName. The app also has a button named Button1.
The OnSelect property for Button1 contains the following expression:
Collect(People, {Id:Id.Text, FirstName:FirstName.Text, LastName:LastName.Text})
For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

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Answer:


Explanation:
Graphical user
interface, text, application, email
Description automatically generated
Box 1: Yes
If the data source doesn't already exist, a collection is created.
Box 2: No
Note: The Collect function adds records to a data source. The items to be added can be:
✑ A single value: The value is placed in the Value field of a new record. All other properties are left blank.
✑ A record: Each named property is placed in the corresponding property of a new record. All other properties are left blank.
✑ A table: Each record of the table is added as a separate record of the data source as described above. The table isn't added as a nested table to a record. To do this, wrap the table in a record first.
Box 3: No

Question No : 2
You need to create the FAQ solution content
What should you do first?

• A.Al Builder
• B.Suggest topics
• C.Automate
• D.Trigger phrases

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Answer:
Explanation:
You need to make sure there are three main steps need to do while doing import FAQ and add the topic to your bot application.
✑ Import Suggested Topics from FAQ webpage.
✑ Add a topic.
✑ Enable the topics
Reference: https://social.technet.microsoft.com/wiki/contents/articles/53820.power-virtual-agents-faq-chatbot.aspx

Question No : 3
You create a Power Apps app for Microsoft Teams using Microsoft Dataverse for Teams. Users report that they are unable to view the app in Teams. You need to ensure that users can access the app.
What should you do?

• A.Share the app with a security group by using the Maker portal.
• B.Share the app with a security group in Teams.
• C.Request that a tenant administrator pin the app to the app bar in Teams.
• D.Publish the app by using the Maker portal.
• E.Share the app with individual users by using the Maker portal.

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Answer:
Explanation:
When you create a Power Apps app for Microsoft Teams using Microsoft Dataverse for Teams, the app needs to be added to the app bar in Teams before it can be accessed by users. This can only be done by a tenant administrator. To ensure that users can access the app, you would need to request that the tenant administrator pin the app to the app bar in Teams.
Sharing the app with a security group by using the Maker portal (A) or in Teams (B) would allow users in that group to access the app, but they would still need to be able to find and open the app.
Here are some references from Microsoft that may be helpful in understanding how to make Power Apps app available in Teams:
✑ Microsoft docs: Add a Power Apps app to a Microsoft Teams channel
✑ Microsoft docs: Pin a Power Apps app to the app bar in Microsoft Teams
✑ Microsoft docs: Distribute Power Apps for Microsoft Teams

Question No : 4
Topic 2, ADatum Corp.

This is a case study.
Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.

To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.

At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.

To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.

Background
ADatum Corporation provides verification and investigation services that are used by insurance companies, law firms, and other organizations in the public sector. Services include verifying an individual’s background, qualifications, and specific scenarios that require onsite visit.

The thorough work ADatum Corporation performs results in highly accurate cases with minimal critical information missing. Because of these high-quality results, ADatum Corporation is quickly proving itself as one of the best in the industry. In recent months, business has significantly increased, with most new business coming from high-profile companies and individuals.

Management has decided to create a new qualification verification (QV) role to help ensure that clients get the most accurate results. This role examines completed work to ensure that nothing is missed.

Current environment
Data storage and retention
✑ All information sent by clients for services is stored in Microsoft Dataverse with a model-driven app as the interface.
✑ Clients enter their data in a website, which then uses a service account to create the records in the Dataverse database.
✑ Team members currently have full access to all Service Request records.

Service requests
✑ The Service Request table includes header information about the individual or organization that is the subject of verification.
✑ New Service Request records are assigned to a queue. All potential users who will be performing the verifications have access to these records.
✑ A service request is assigned to a single user who will ensure that all qualifications are verified. This single user is the only one able to process Qualification records related to their own service requests.
✑ Many required tasks when performing verification services are currently done by using manual processes.
✑ To keep up with demand, ADatum Corporation identifies several processes that can be replaced by using Power Automate flows to hire fewer new staff and keep costs down.

Qualification verification
✑ The qualification table contains details about an individual school degree, professional qualifications, and other qualifications that must be verified.
✑ A service request can have one or more Qualification records associated with it.
✑ Record status is pending verification until the initial team member finishes, at
which point the member changes the status to Complete.
✑ When all qualification records related to a service request are verified either by manual or automated processes, the results are made available to ADatum Corporation’s client.
✑ In the rare event that results are questioned, a new service request is created and verified independently of the previous work that took place.
✑ To complete a service request, users perform the following actions:

Microsoft Power platform environment
✑ The following environments exist: development, testing, user acceptance testing (UAT), and production.
✑ Managed solutions are used to move customizations from the development environment to other higher-level environments. These solutions are created and maintained by the power users and provided to internal IT for deployment when they are ready.
✑ Two managed solutions, Verification Process Automation and Onsite Visit, share several components.
✑ All customizations to Power Platform components are performed by several power users who have received training and are certified as subject matter experts.
✑ Power users have been granted the System Administrator security role in the
development environment.
✑ Corporate policy prohibits power users from writing code due to lack of a formal code review process.
✑ Internal IT will not be able to supply any development resources for this project due to a lack of staff. This means that any customizations and automation created for this project must be low-code/no-code for the power users to implement them.
✑ Customizations created by power users are deployed by internal IT.

Requirements
Process automation
ADatum Corporation plans to establish a new QV department to verify completed work so that the quality of work is maintained. The new process for verifying professional qualifications must automate the following:
✑ Enter data and navigate the authority’s website. The authority website UI changes frequently because the company constantly improves the user experience.
✑ Search page contents for a specified value to determine validity.
✑ Update the corresponding Qualification record in Dataverse.
The new process for completing a service request must automate the following:
✑ Set the Service Request record status to Complete when work on all Qualification records is finished.
✑ Send an email to the client with the results when the service request is completed.
The email must list each qualification as either Valid or Not Valid, depending on the verification.

Qualification verification
Service request results will not be released to clients until all related Qualification records are set to a Complete status.
✑ To check work done by a wide array of users, 10 percent of Qualification records must be double checked.
✑ Qualification records must be automatically assigned to a queue.
✑ Qualification records must be flagged with a new status field named Assigned to ensure that records are rechecked.
✑ Ensure that only QV team members can change the status from Assigned to In Progress to Complete.
✑ Record the name of the QV team member who performed the work and the date completed.

Governance and security
✑ All components required for the verification process must be included in a new solution.
✑ Corporate security requires that deployments to non-development environments must be automated using service accounts.
✑ User security and data access must also be consistent across environments, except for the elevated access of the power users in the development environment.
✑ The Onsite Visit managed solution has a table that is not in the Verification Process Automation managed solution. This table must be upgraded prior to the go-live date without the other shared components.
✑ A VP of sales requires a test environment to demonstrate to potential clients the security policies that are included in their initial offering.

Issues
✑ More employees than are required can access individual client information and continue to have access after a service request is completed.
✑ When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.
✑ Currently, testing the new QV functionality outside the development environment is not possible due to corporate security policies requiring the same security role across all environments.
✑ Internal IT reports that the solution import to the test environment failed because of missing dependencies related to the flow for completing service requests.

HOTSPOT
You need to resolve the issue reported by substitute employees after they are assigned service requests.
How should you configure the system? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Answer:


Explanation:
Box 1: Service Request 1:N Qualification
When users go on vacation, all their outstanding Service Request records are assigned to a substitute employee. The substitute employees are unable to see all the qualifications related to their service requests.
Box 2: Cascade All
Cascade All - Perform the action on all referencing table records associated with the referenced table record.

Question No : 5
HOTSPOT
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Answer:


Explanation:
Graphical user interface
Description automatically generated
Box 1: Load the extracted topic into a variable
Power Virtual Agents uses entities to understand and identify a specific type of information from a user's responses. When saving the identified information to a variable, a variable type will be associated with it. The variable type is analogous with the entity.
In Power Virtual Agents, a topic defines a how a bot conversation plays out.
A topic has trigger phrases C these are phrases, keywords, or questions that a user is likely to type that is related to a specific issue C and conversation nodes C these are what you use to define how a bot should respond and what it should do.
Box 2: Create a custom entity
The prebuilt entities cover commonly used information types, but on some occasions, such as when building a bot that serves a specific purpose, you'll need to teach the bot's language understanding model some domain-specific knowledge.

Question No : 6
HOTSPOT
You need to coordinate updates and deployment for managed solutions containing completed work without disrupting the system.
What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Answer:


Explanation:
Box 1: Deploy a patch with the changes made from the current solution.
Scenario:
The Onsite Visit managed solution has a table that is not in the Verification Process Automation managed solution. This table must be upgraded prior to the go-live date without the other shared components.
Box 2: Deploy a full copy of the original solution using the upgrade option. Then, deploy the new solution by using the update option.
Scenario: All components required for the verification process must be included in a new solution.
Corporate security requires that deployments to non-development environments must be automated using service accounts.
Managed solutions are used to move customizations from the development environment to other higher-level environments. These solutions are created and maintained by the power users and provided to internal IT for deployment when they are ready.
Note:
Upgrade This is the default option and upgrades your solution to the latest version and rolls up all previous patches in one step. Any components associated to the previous solution version that are not in the newer solution version will be deleted. This is the recommended option as it will ensure that your resulting configuration state is consistent with the importing solution including removal of components that are no longer part of the solution.
Update This option replaces your solution with this version. Components that are not in the newer solution won't be deleted and will remain in the system. This option is not recommended as your destination environment will differ in configuration from your source environment and could cause issues that are difficult to reproduce and diagnose.

Question No : 7
DRAG DROP
A company creates a canvas app.
The company plans to make the app available in Microsoft Teams. Only employees will be allowed to use the app.
You need to add the app to Teams.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Answer:

Question No : 8
On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with the Note record.
You need to find the Note record.
Solution: Use Relevance Search to search for the word run.
Does the solution meet the goal?

• A.Yes
• B.No

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Answer:
Explanation:
Relevance Search brings the following benefits:
✑ Finds matches to any word in the search term in any field in the entity. Matches may include inflectional words, like "stream," "streaming," or "streamed."
✑ Includes the ability to search documents found in Notes and Attachments on Emails and Appointments
Reference: https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization#what-is-relevance-search

Question No : 9
DRAG DROP
You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use.
The form must provide the ability to:
✑ Lock a field on a form.
✑ Trigger business logic based on a field value.
✑ Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Answer:


Explanation:
✑ Action
✑ Condition
✑ Recommendation

Question No : 10
Topic 3, Misc. Questions

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers.
The chatbot must determine the group a customer belongs to based on their age.
The age groups are:
✑ 0 - 17
✑ 18 - 25
✑ 26 - 35
✑ 36 - 55
✑ 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group.
Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item. Use Age group for Identify in the question.
Does this meet the goal?

• A.Yes
• B.No

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Answer: