Question No : 1
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?

• A.Add the analyst to the Manager role.
• B.Add the analyst to both the Author role and Manager role.
• C.Update the Author role to include the required analyst reports.
• D.Create a new Analyst role with the required access.

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Question No : 2
In a purchase order case the vendor assigned might not respond to a customer query in the desired amount of time required by policy. The vendor must respond within the time required according to policy.
Both the vendor and customer should be notified at each milestone.
To satisfy this requirement, create a service level that specifies two of the following options. (Choose Two)

• A.Set the goal to be the required response time based on policy and send notifications to both parties.
• B.Set the deadline to be the required response time based on policy and send notifications to both parties.
• C.Set the deadline to be the desired response time based on policy and sends notifications to both parties.
• D.Set the goal to be the desired response time based on policy and send notifications to both parties.

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Question No : 3
Sales managers must be able to approve sales quote proposals by email and from a mobile device.
How do you implement this requirement?

• A.Add an Approve/Reject step and enable email and mobile approval.
• B.Add an Approve/Reject step and a Send Email step.
• C.Add an Approve/Reject step and enable email notifications on the case type.
• D.Add an Approve/Reject step with mobile approval enabled and a Send Email step.

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Question No : 4
In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on the situation, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two case types do you create to support this scenario? (Choose Two)

• A.Items of loss
• B.Claim
• C.Customer
• D.Fraud investigation

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Question No : 5
As part of a Reservation case type that manages car rentals, clients can review their past rentals by selecting from a list of rental cases.
What field type do you configure to achieve this behavior?

• A.Query
• B.Case reference
• C.Data reference
• D.Embedded data

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Question No : 6
A requirement for a hotel reservation case type states that as customers change their room selection, the total cost of the reservation updates accordingly.
How do you satisfy this requirement?

• A.Configure a calculation for the total cost held.
• B.Configure a validate condition for the total cost field.
• C.Configure a field group list for all the room types.
• D.Configure a when condition for the total cost field.

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Explanation:
https://collaborate.pega.com/question/test-process-flow

Question No : 7
HOTSPOT
In the Answer Area, select the Pega development team member whose role corresponds to each development task.

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Question No : 8
How do you route an assignment so that any available member of the Finance department can perform the task?

• A.Route the assignment to a work list.
• B.Route the assignment to the admin user I
• C.Route the assignment separately to all members.
• D.Route the assignment to a work queue.

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Answer:
Explanation:
Routing the assignment to a work queue will allow any available member of the Finance department to perform the task.

Question No : 9
Consider the following user story:
As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.

• A.Configure the Cancel button on the user views to resolve the case.
• B.Add an alternate stage to the case life cycle.
• C.Add a case wide action to the case workflow.
• D.Add a stage-only action to each stage in the case workflow.

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Question No : 10
Which use case describes the function of the Estimator tool?

• A.A stakeholder needs to know how much time and effort is needed to build MLP 2.
• B.A product owner needs to know how many data objects to create for MLP 1.
• C.A business architect needs to know when to prioritize a specific case type for development.
• D.A tester needs to know how many versions of an application they test for MLP 2.

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