Salesforce B2C Solution Architect Exam Questions Updated 2023

  Edina  09-04-2023

PassQuestion has recently updated its collection of Salesforce B2C Solution Architect Exam Questions to help you achieve your best results on the exam. Our comprehensive exam preparation materials cover all the key objectives of the Salesforce B2C Solution Architect Exam, ensuring that you have a thorough understanding of the topics that will be covered. Whether you are a seasoned professional or just starting out in the field, our updated Salesforce B2C Solution Architect Exam Questions will provide you with the knowledge and skills you need to pass the exam with ease. With PassQuestion, you can be confident that you are fully prepared to take on the challenges of the Salesforce B2C Solution Architect Exam and succeed in your career as a Salesforce professional.

About the Salesforce B2C Solution Architect Credential

The Salesforce Certified B2C Solution Architect credential is designed for individuals who have the knowledge, skills, and experience architecting and driving multi-cloud solutions that deliver business value for the customer. Designing, planning, and delivering business value requires knowledge that spans the Salesforce Customer 360 Vision and Platform.

The Salesforce Certified B2C Solution Architect generally has two to three years experience as a Solution Architect. The Salesforce B2C Solution Architect acts as a liaison between business and technology and is responsible for designing, planning, and delivering end-state B2C-centric customer experiences that span multiple products on the Salesforce Customer 360 Platform.

Exam Details

Here are details about the Salesforce B2C Solution Architect exam:
Content: 60 multiple-choice/multiple-select questions and 4 non-scored items
Time allotted to complete the exam: 120 minutes
Passing score: 63%
Registration fee: USD 400, plus applicable taxes as required per local law
Retake fee: USD 200, plus applicable taxes as required per local law
Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored environment. 
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Exam Outline

The exam is divided into five sections, each of which evaluates a specific set of skills and knowledge.

1. Discovery and Customer Success (27%)

This section of the exam will test your understanding of how to discover customer needs and provide excellent customer service. It will cover topics such as customer research, user experience, and customer feedback.

2. Functional Capabilities and Business Value (7%)

In this section, you will be tested on your understanding of how to build functional capabilities that align with business goals. It will cover topics such as product development, market analysis, and business strategy.

3. Architecture Design (18%)

The Architecture Design section of the exam will test your knowledge of how to design and implement a scalable and reliable architecture for a software application. It will cover topics such as system design, database architecture, and cloud computing.

4. Data Models and Management (25%)

This section of the exam will evaluate your understanding of how to create and manage data models for a software application. It will cover topics such as data modeling, database management, and data security.

5. Integration (23%)

In the Integration section of the exam, you will be tested on your ability to integrate different software systems and components. It will cover topics such as API integration, data exchange, and system interoperability.

Best Tips for Salesforce B2C Solution Architect Certification Exam

Sure, here are some more detailed tips to help you prepare for the Salesforce B2C Solution Architect Certification Exam:

1. Understand the Exam Objectives:

The exam is designed to evaluate your knowledge and skills across five key areas: Discovery and Customer Success, Functional Capabilities and Business Value, Architecture Design, Data Models and Management, and Integration. Make sure you understand the exam objectives and the topics that will be covered in each section.

2. Study Thoroughly:

Study all sections of the exam thoroughly and make sure you understand the key concepts and topics. Take notes, highlight important information, and use flashcards or other study aids to help you remember key concepts and terms.

3. Practice with Sample Questions:

Practice with sample exam questions to get a feel for the types of questions you may encounter on the actual exam. This will help you to identify any areas where you need to focus your study efforts and will also help you to get comfortable with the format of the exam.

4. Take Advantage of Salesforce Training and Certification Resources:

Salesforce offers a range of training and certification resources to help you prepare for the exam. These resources include online courses, study guides, and practice exams. Take advantage of these resources to help you prepare effectively for the exam.

5. Join a Study Group or Online Community:

Join a study group or online community to connect with other professionals who are also preparing for the exam. This can be a great way to learn from others, share study tips and strategies, and stay motivated and focused on your exam preparation.

6. Manage Your Time Effectively During the Exam:

During the exam, make sure you manage your time effectively to avoid burnout and ensure that you have enough time to complete all sections. Take breaks when needed, but also make sure you stay focused and on track to complete the exam within the allotted time.

7. Be Confident in Your Knowledge and Skills:

Finally, be confident in your knowledge and skills, and trust in the preparation you have done to succeed on the exam. Believe in yourself and your ability to pass the exam, and approach the exam with a positive and confident mindset.

With these tips in mind, you can be well-prepared and confident as you take on the Salesforce B2C Solution Architect Certification Exam!

View Online Salesforce B2C Solution Architect Certification Free Questions

1. Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers
A. Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
B. The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
C. Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
D. The Service Agent cannot order on behalf of the customer if the customer is offline.
Answer: A,B

2. A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data—including creation, updates, deletion, and undeletion of a record—to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?
A. Outbound Messages
B. Triggered Send Definition
C. Apex Trigger Callout
D. Change Data Capture
Answer: D

3. Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
B. Check the field-level security for nationalParks is set to read only
C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
Answer: A

4. A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
A. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
C. Implement Aloha template for students to access email with Salesforce Authenticator app.
D. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
Answer: A

5. Universal Containers has an existing loyalty program that rewards its customers for purchases and frequent shopping with points that can be redeemed in store or online. They want to transform their existing loyalty program by investing in tools like Marketing Cloud, Salesforce Loyally Management and COP- They want to start segmenting their most loyal customers based or their online engagement and purchase history.
Which three actions should a Solution Architect recommend they consider taking with the tools they are investing In? Choose 3 answers
A. Curate tiered experiences in Marketing Cloud
B. Segment Individuals within CDP C.Q Segment Journeys within CDP
C. Curate tiered experiences in Loyalty Management
D. Create Journeys by tiers in Marketing Cloud
Answer: A,C,D

6. Universal Containers (UC) Is planning a campaign for its newly-launched product categories. They have already run similar campaigns in the past and want to cross-sell this new product to their existing customers. To achieve this, they are creating customer group segments using its e-commerce strategies while adhering to the current customer's compliance preferences for previous campaigns.
Which two products should a Solution Architect include in the architecture to meet UC's needs?
A. Marketing Cloud and B2C Commerce
B. Marketing Cloud and Service Cloud
C. Marketing Cloud and Sales Cloud
D. Service Cloud and B2C Commerce
Answer: A

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