If you're preparing to earn the Genesys Cloud CX Developer Certification (GCX-GCD), having access to comprehensive and well-structured study materials can make a substantial difference in your preparation journey and ultimate success. The meticulously curated and regularly updated Genesys Cloud CX Developer Certification (GCX-GCD) Exam Questions from PassQuestion have been carefully crafted to accurately reflect both the format and complexity of questions you'll encounter in the actual certification exam. By utilizing these accurate, reliable, and extensively validated Genesys Cloud CX Developer Certification (GCX-GCD) Exam Questions, certification candidates can build their confidence systematically, effectively identify and address any knowledge gaps in their preparation, and significantly enhance their probability of successfully passing the GCX-GCD exam during their first attempt.

What is the Genesys Cloud CX Developer Certification (GCX-GCD)?

The GCX-GCD certification validates a developer’s proficiency in working with the Genesys Cloud CX Platform, especially in leveraging its APIs. This certification is intended for professionals who implement, customize, and integrate Genesys Cloud CX solutions using various development tools and services. It's ideal for developers seeking to demonstrate their expertise in building robust customer experience solutions within the Genesys Cloud environment.

GCX-GCD Exam Overview

• Number of Questions: 55
• Question Types: Multiple Choice, Multiple Select, and True/False
• Exam Duration: 120 minutes
• Language: English
• Level: Developer

The exam tests both conceptual understanding and practical skills related to the Genesys Cloud APIs and platform administration. A strong grasp of API testing, user and conversation handling, and platform configuration is crucial.

GCX-GCD Exam Objectives Breakdown

The exam pulls from three core courses: Contact Center Administration, Implementation, and API—with API-based questions making up the majority.

1. Genesys Cloud: Contact Center Administration – 25%

This section focuses on managing and configuring the Genesys Cloud CX platform from an admin perspective. It includes:

• Genesys Cloud Platform and CC Admin
• ACD (Automatic Call Distribution) and Supervisor Tools
• Roles, Permissions, and Divisions
• Genesys Cloud Architect and Scripting
• Outbound Dialing, Quality Management (QM), and Workforce Management (WFM)

2. Genesys Cloud: Implementation – 25%

This portion tests your understanding of platform setup and core communication features:

• Genesys Cloud Platform and Collaborate
• Configuration of Genesys Cloud Collaborate
• Features of Genesys Cloud Communicate

3. Genesys Cloud: API – 50%

The largest and most crucial section, covering a wide range of API knowledge areas:

• Authentication and Resources
• Users, Conversations, and Notifications APIs
• Chat and Analytics APIs
• Recording and Routing APIs
• API Utilization and Evolution

Mastery in API development and usage is essential for success in this exam. Candidates are expected to be familiar with RESTful API design, endpoint testing, and integrating APIs into custom solutions.

Best Way to Pass the Genesys GCX-GCD Exam

To successfully pass the Genesys GCX-GCD exam, follow these key steps:

Complete Official Training Courses

Study the recommended Genesys Cloud CX training modules on Contact Center Administration, Implementation, and API to build a strong foundation.

Explore Genesys Cloud Documentation

Read the official documentation to understand platform capabilities, configuration options, and API usage in detail.

Gain Hands-On Experience

Practice in a real or demo Genesys Cloud CX environment to reinforce what you've learned and gain confidence with the interface and APIs.

Use Updated GCX-GCD Exam Questions from PassQuestion

Leverage PassQuestion’s latest exam questions to simulate real exam scenarios, evaluate your knowledge, and identify areas that need improvement.

Review and Practice Regularly

Take multiple practice tests, focus on weak spots, and review explanations to ensure you're fully prepared.

View Online Genesys Cloud CX Developer Certification (GCX-GCD) Free Questions

1. What type of trunk would you configure to connect to AudioCodes phones?
A. WebRTC phone trunk
B. Phone trunk
C. External trunk
D. Network interface trunk
Answer: C

2. Your contact center wants to track the outcome of calls and chats.
What can be configured within Genesys Cloud CX to provide this functionality?
A. Account Codes
B. Wrap-up Codes
C. Resolution Codes
D. Status
Answer: B

3. What information is required to authenticate an API request in Genesys Cloud using OAuth?
A. Agent skill sets
B. Client ID and Client Secret
C. Interaction flow details
D. Workforce schedules
Answer: B

4. Why is it important to monitor API utilization in Genesys Cloud?
A. To ensure compliance with usage limits and avoid overage charges
B. To assign agents to specific queues
C. To create outbound dialing rules
D. To manage workforce schedules
Answer: A 

5. Which licensing level in Genesys Cloud provides access to Workforce Management and Quality Management features?
A. Essential
B. Advanced
C. Premium
D. Basic
Answer: C

6. What is the primary purpose of API utilization monitoring in Genesys Cloud?
A. To track the number of API calls made and the resources being accessed
B. To configure outbound email campaigns
C. To monitor agent adherence to schedules
D. To set up real-time performance dashboards
Answer: A 

7. What configurations can be made in the ACD email routing settings in Genesys Cloud? (Select two)
A. Assign email queues to specific agents
B. Create outbound email templates
C. Route emails based on agent skills
D. Set agent schedule adherence metrics
Answer: A,C 

8. What can be managed using the Routing API in Genesys Cloud? (Select three)
A. Call routes based on agent availability
B. Queue assignments for interactions
C. Real-time interaction updates
D. Interaction routing based on skills or languages
Answer: A,B,D

9. You can enable the location detection setting of the contact center from the __________ container.
A. Account Settings
B. Directory
C. Integrations
D. People & Permissions
Answer: A

10. Which administrative settings can be managed in Genesys Cloud Platform? (Select three)
A. Adding users to the platform
B. Managing agent skill assignments
C. Creating new queues
D. Configuring third-party email systems
Answer: A,B,C