Cisco 820-605 CSM Exam Questions - Cisco Customer Success Manager

  Edina  03-21-2020

If you want to be a Cisco Customer Success Manager Specialist, you should pass Cisco 820-605 CSM exam. PassQuestion provides you valid Cisco 820-605 CSM Exam Questions to help you pass your Cisco Customer Success Manager exam easily. Our Cisco 820-605 CSM Exam Questions have wide coverage of the content of the examination and constantly update and compile. PassQuestion can provide you with a very high accuracy of 820-605 exam preparation.

820-605 CSM Exam Overview - Cisco Customer Success Manager

The Cisco Customer Success Manager v2.0 (CSM 820-605) is a 90-minute exam associated with the Customer Success Manager Certification. This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

What Topics Are Covered In Cisco 820-605 CSM Exam?

1.0 Customer Success Industry    15%
2.0 Success Plan Creation     25%
3.0 Barrier Management      25%
4.0 Customer Success Management     20%
5.0 Expand Opportunities and Renewal   15%

View Online 820-605 CSM Free Questions From PassQuestion Complete 820-605 CSM Exam Questions

1.From a Customer Success perspective, which reason to monitor your customer’s health is the most important?
A. It provides the opportunity to address any changes in the customer’s experience or actions around the solution
B. It allows the customer to identify unused licenses so they can be addressed via a service improvement plan
C. Understanding your customer’s health directly enables renewals
D. It gives the customer valuable insight so they can automatically renew critical on time
Answer: C

2.What are two barriers of adoption in an organization? (Choose two.)
A. new product sales motion
B. lack of knowledge on solution
C. organizational announcements
D. implementation issues
E. hiring practices
Answer: BD

3.In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.
Which step does the Customer Success Manager take next?

A. Document the session, stakeholder interests, and metrics for leadership
B. Create a success plan to be reviewed with the customer at the next review meeting
C. Provide technical configuration for development
D. Discuss new opportunities and new products to purchase
Answer: A

4.Which list of components of a Customer Success Quarterly Success Review is common?
A. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
B. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
C. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
D. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
Answer: C

5.Which item should the Customer Success Manager focus on to enable the adoption of a software solution?
A. KPI that will be improved by the new product solution
B. current existing products that are being displaced by the solution
C. current configuration guide of the product solution
D. product use case that will achieve the desired outcome
Answer: D

6.Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
A. No action is necessary as long as the health index is green
B. Observe the online image of the customer
C. Review and update the success plan for ongoing activities
D. Manage the service issues and escalations
E. Join the sales and marketing strategy meetings
Answer: CD

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