Ace the Cisco 820-605 CSM Exam with Updated Questions

  Edina  06-07-2023

Becoming a certified Cisco Customer Success Manager (CSM) can provide individuals with the skills and confidence to excel in the role, helping clients derive value from their solutions and achieve their business objectives. The Cisco 820-605 CSM exam serves as a crucial milestone in earning this certification. To help you prepare effectively, PassQuestion has recently updated their 820-605 CSM questions and answers, ensuring you have the best resources at your disposal to succeed in the exam. By leveraging their comprehensive 820-605 CSM questions and answers, you can enhance your exam readiness and boost your chances of success.

Recommended Knowledge:

This certification particularly demands no formal prerequisites. However, to get this certification one must pass the exam: 820-605 CSM. This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle. The important topics are the Customer Success Industry, Success Plan Creation, Barrier Management, Customer Success Management, Expand Opportunities, and Renewal.

Exam Details:

Exam Name: Cisco Customer Success Manager
Exam Code: 820-605 CSM
Number of Questions: 55-65
Time Duration: 90 minutes
Exam Cost: USD 250
Exam Language: English

Exam Topics:

Customer Success Industry (15%)

  • Explain the key drivers creating the need for Customer Success
  • Define customer success (expected and unexpected value)
  • Explain the customer lifecycle journey
  • Compare customer success, customer support and sales
  • Explain the value proposition for customer success
  • Explain different IT purchasing and consumption models
  • Identify the key metrics for customer success
  • Explain the financial implication of the following metrics
  • Describe customer engagement models based on customer segmentation
  • Describe the objectives of the Customer Success Manager

Success Plan Creation (25%)

  • Identify the product or solution purchased
  • Identify key stakeholder roles
  • Validate the desired business outcome based on information obtained from key stakeholders
  • Identify critical success factors to connect to business outcomes
  • Analyze the account baseline to identify gaps
  • Analyze a customer health score
  • Describe the common elements of a customer success plan
  • Explain the purpose of targeted use cases
  • Identify the individuals and responsibilities within a RACI
  • Explain how outcomes, Key Performance Indicators (KPI) and metrics contribute to customer value achievement

Barrier Management (25%)

  • Identify types of customer barriers
  • Describe sources used to identify customer barriers
  • Identify customer barriers
  • Identify actions that impact time to value for common customer barriers

Customer Success Management (20%)

  • Explain the elements of customer onboarding
  • Explain the purpose of essential customer management activities
  • Explain communication needs of stakeholders
  • Describe the Quarterly Success Review process
  • Identify outcomes from a Quarterly Success Review
  • Identify opportunities for customers to act as advocates

Expand Opportunities and Renewal (15%)

  • Describe types of expand opportunities
  • Identify potential expansion opportunities across the customer lifecycle from a customer success plan
  • Create an adoption campaign to identify expand opportunities
  • Update customer success plan with expand opportunities
  • Explain the elements of a renewal risk analysis
  • Create mitigation plans that address risk factors

Exam Preparation Tips For Cisco 820-605 CSM Exam:

To increase your chances of success in the 820-605 CSM exam, consider the following tips:

  1. Review the official exam guide: Familiarize yourself with the exam objectives and topics provided in the official Cisco 820-605 CSM exam guide.
  2. Utilize Cisco resources: Take advantage of Cisco's official documentation, training courses, and practice exams to deepen your understanding of the exam content.
  3. Hands-on experience: Gain practical experience by working with Cisco products and solutions in real-world scenarios. This will provide valuable insights into customer challenges and requirements.
  4. Join study groups and forums: Engage with fellow exam takers and professionals in customer success management to exchange knowledge, share experiences, and seek guidance.
  5. Practice time management: Since the exam duration is limited, practice answering questions within the allocated time to improve your speed and efficiency.
  6. Take mock exams: Attempting practice tests and sample questions will help you identify areas of improvement and get accustomed to the exam format.

How to Benefit from PassQuestion 820-605 CSM Questions and Answers:

  1. Assess Your Knowledge: Start by taking a practice test to gauge your current understanding of the exam topics and identify areas that require further study.
  2. Targeted Study: Use PassQuestion detailed explanations to dive deeper into the concepts and topics you find challenging, ensuring you have a solid grasp of each subject area.
  3. Practice, Practice, Practice: Take multiple practice tests to reinforce your knowledge and improve your test-taking skills. Focus on time management to simulate the real exam environment.
  4. Track Your Progress: Keep track of your scores and monitor your progress over time. This will help you identify areas of improvement and adjust your study plan accordingly.


The Cisco 820-605 CSM exam plays a pivotal role in obtaining the Cisco Customer Success Manager certification. By understanding the exam topics, acquiring the recommended knowledge, and following effective preparation strategies, individuals can increase their chances of success. 

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