Question No : 1
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

• A.You must know the exact coordinates of the new building.
• B.You must have images of all the users located at the new location.
• C.You must collect general information such as building address, number of floors, location contact information, etc.
• D.You must have the basic profile data for all users at the new location.
• E.You must have Admin rights to Genesys Cloud C

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Question No : 2
WebRTC phones require all hardware and software to be properly installed.

• A.True
• B.False

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Question No : 3
Which of the following statements is NOT true regarding Management Units?

• A.Agents that handle the same set of interactions should belong to the same management unit.
• B.Management Units partition agents and interactions into logical groups.
• C.A maximum of 100 agents can be added to a single Management Unit.
• D.They help you create, manage, and view schedules for a group.

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Question No : 4
Which of the following Edge features provides client and server-side call matching?

• A.SIP gateway
• B.SIP proxy
• C.Media server
• D.Call broker

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Question No : 5
Where can you add preconfigured settings to the phones?

• A.Admin > Telephone > Phone Management > Calls
• B.Admin > Telephone > Phone Management > Phones
• C.Admin > Telephone > Phone Management > Base Settings

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Question No : 6
Which feature requires at least one single sign-on (SSO) integration to be configured before allowing a user to login to Genesys Cloud CX?

• A.Disable Location Detection
• B.Password Expiration
• C.Disable Genesys Cloud CX Login
• D.Open Admission

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Answer:
Explanation:
Reference: https://all.docs.genesys.com/PEC-Admin/Current/Admin/SSO

Question No : 7
Which view displays current metrics and information about queues if you have a membership?

• A.Queues Activity
• B.Queues Performance
• C.My Queues Activity
• D.Queues

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Answer:
Explanation:
Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/

Question No : 8
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

• A.True
• B.False

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Question No : 9
Which of the following statements is NOT true regarding numbering plan?

• A.It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
• B.Numbering planis also known as a dial plan.
• C.Numbering plan can be added or modified based on the organizational requirements.
• D.It has to be created manually.

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Question No : 10
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

• A.Agents
• B.Queues Activity
• C.Skills Performance
• D.Interactions

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Answer:
Explanation:
Reference: https://help.mypurecloud.com/articles/skills-performance-view/#:~:text=The%20Skills%20Performance%20view%20displays,in%20one%20or%20m ultiple%20queues