Question No : 1
When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

• A.Set Parameter Value
• B.Merge Table
• C.Filter Table
• D.Match

Show Answers

Answer:

Question No : 2
When a Windows Server is reclassified from the Server [cmdb_ci_server] table to the Windows Server [cmdb_ci_win_server] table, which one of the following describes the process that occurred?

• A.Class Change
• B.Class Upgrade
• C.Class Switch
• D.Class Downgrade

Show Answers

Answer:
Explanation:
Reference: https://servicenowhelpdesk.com/configuration-management-data-base-cmdb/

Question No : 3
ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

• A.Windows Active Directory Servers
• B.Windows DHCP Servers
• C.Windows Domain Controller Servers
• D.Windows DNS Servers

Show Answers

Answer:

Question No : 4
Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

• A.Reduced ongoing service map maintenance effort as a result of automated map updates
• B.Faster service issue resolution and reduced downtime due to better root cause analysis
• C.Improved Software Asset Management capabilities
• D.Reduction in effort to create service maps
• E.Reduction in change related incidents due to improved service visibility during change planning
• F.More accurate alerts from monitoring tools

Show Answers

Answer:

Question No : 5
Using Pattern Designer, which one of the following Delimited Text Parsing Strategies could be used to parse CO from the string?
Location,Denver,CO

• A.Delimiter of a comma and position 3
• B.Delimiter of Location, and position 2
• C.Delimiter of Denver and position 2
• D.Delimiter of a comma and position 2

Show Answers

Answer:

Question No : 6
In Event Management, if a Message key is not passed from an Event, which of the following Alert fields combine to populate the Message key on an Alert?

• A.Task, Description, Created
• B.Node, Type, Resource, Number
• C.Source, Number, Task
• D.Source, Node, Type, Resource

Show Answers

Answer:
Explanation:
Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0756521#:~:text=If%20the%20Message%20Key%20is,fields%20populate%20the%20Message%20Key.

Question No : 7
Within the CMDB, all application CI Types/Classes are children of which parent class?

• A.Database Instance [cmdb_ci_db_instance]
• B.Software [cmdb_ci_software]
• C.Installed Software [cmdb_ci_installed_software]
• D.Application [cmdb_ci_appl]
• E.Licenses [cmdb_ci_license]

Show Answers

Answer:
Explanation:
Reference: https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/table-administration/concept/table-extension-and-classes.html

Question No : 8
When using the Pattern Designer, a Regular Expression parsing strategy is available from which operation?

• A.Set variable
• B.Match
• C.Create connection
• D.Parse file

Show Answers

Answer:
Explanation:
Reference: https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/service-mapping/concept/c_ParsingStrategesPatDef.html

Question No : 9
In Event Management, which of the following rules allows for automatic task creation?

• A.Alert Management
• B.Event
• C.Task
• D.Alert Correlation

Show Answers

Answer:
Explanation:
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf

Question No : 10
Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI.
This visibility includes what items associated with the CI? (Choose two.)

• A.Releases
• B.Problems
• C.Incidents
• D.Alerts

Show Answers

Answer: