Test Online Free ServiceNow CIS-ITSM Exam Questions and Answers

Practice a live sample before buying full access. This page keeps the free CIS-ITSM question set organized by page so visitors and search engines can reach the canonical -questions.html URL directly.

Updated Jul 11, 2023 70 Questions 5 Pages

Get CIS-ITSM Full Access

Question 61 Selectable Answer

Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers.
What feature would you use, to satisfy this requirement?

A. Internal/External Highlighting
B. Search as User
C. Show User Viewable
D. User Only View

Answer:

Question 62 Selectable Answer

Which interface is designed for tier 1 IT agents who solve internal or external customer issues?

A. ITSM Dashboard
B. IT Service Management Workspace (Agent Workspace)
C. ITIL Homepage
D. Incident Overview

Answer:

Question 63 Selectable Answer

Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?

A. Chat Bot
B. Related Search Results
C. Knowledge Bases
D. Intelligent Agent
E. Agent Assist

Answer:

Question 64 Selectable Answer

In what table are Change records stored?

A. Change [change_task]
B. Change Request [rfc]
C. Change Request [change_request]
D. Change [change]
E. Change [task_change]

Answer:

Question 65 Selectable Answer

Which of the following are defined for a given change model? (Choose three.)

A. Phase transitions
B. State model
C. State transition conditions
D. Phase model
E. State transitions

Answer:

Question 66 Selectable Answer

Which capability provides visibility to data joined between multiple tables?

A. Database Views
B. Metric Tables
C. Published Reports
D. Custom Tables
E. Breakdown Sources

Answer:

Question 67 Selectable Answer

How are Releases related to Projects?

A. Project tasks and Release tasks are interchangeable
B. Projects can be part of one or more releases
C. Project features are components of a release
D. Projects need to be completed before releases can be defined
E. Projects are used to do root cause analysis for releases

Answer:

Question 68 Selectable Answer

Which type of catalog item should be used to create an incident record from the portal?

A. Incident Template
B. Request Item
C. Order Guide
D. Record Producer

Answer:

Question 69 Selectable Answer

What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

A. 10 Star scale
B. Comment on Article
C. Helpful?
D. Flag Article
E. 5 Star scale
F. Pin Article

Answer:

Question 70 Selectable Answer

What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?

A. Knowledge item
B. Record Producer
C. Catalog Item
D. Order Guide
E. Content Item

Answer:

Current Exam

CIS-ITSM

ServiceNow
Certified Implementation Specialist - IT Service Management

View Full CIS-ITSM Package

Passquestion doesn't offer Real Microsoft, Amazon, Cisco Exam Questions. All Passquestion content is sourced from the Internet.