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Updated Aug 14, 2024 12 Questions 1 Pages

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Question 1 Selectable Answer

What must be registered to receive chat messages while registering the application for chat API integration?

A. Webhooks callback URL
B. Integrator
C. Conversation ID
D. Bearer token

Answer:

Question 2 Selectable Answer

Which mode must be used for Always On Availability Group clustering?

A. Mixed mode
B. Directory Connection
C. Windows Authentication
D. SQL Authentication

Answer:

Question 3 Selectable Answer

How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

A. 60 minutes
B. 120 minutes
C. 240 minutes
D. 24 hours

Answer:

Question 4 Selectable Answer

What connects to the Media routing peripheral gateway of ICM to the ECE server?

A. web server
B. services server
C. application server
D. message server

Answer:

Question 5 Selectable Answer

What is the default value for the email media class set by the installer?

A. Email_media_class
B. Email_ ECE
C. ECE_Email
D. Cisco_email

Answer:

Question 6 Selectable Answer

How do chat entry points behave?

A. Multiple help links on a website can point to the same entry point.
B. Each help link on a website can point to the same entry point.
C. Each help link on a website must point to a separate entry point.
D. Each help link on a website can point to multiple entry points.

Answer:

Question 7 Selectable Answer

Which items must be configured before agents can reply to emails from customers?

A. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
B. Inbound workflows, Outbound workflows, Users, Email aliases
C. Inbound workflows, Outbound workflows, Queues, DN
D. Email aliases, Inbound workflows, Users, Queues

Answer:

Question 8 Selectable Answer

Which process scans content and applies regular expressions to mask the sensitive information?

A. Data leak prevention
B. Data masking
C. Data filtering
D. Data scanning

Answer:

Question 9 Selectable Answer

Which User objects in Enterprise Chat and Email are mapped in UCCE?

A. Agent, Supervisor
B. Agent
C. Supervisor, Administrator
D. Agent, Supervisor, Administrator

Answer:

Question 10 Selectable Answer

What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

A. 184 kilobits/second or higher
B. 284 kilobits/second or higher
C. 384 kilobits/second or higher
D. 424 kilobits/second or higher

Answer:

Question 11 Selectable Answer

When does the workflow assignment service publish a message to the application server?

A. when the agent logs out
B. when a new email is assigned to a user
C. when a new task is created
D. when the agent login in

Answer:

Question 12 Selectable Answer

In which two ways are chats transferred? (Choose two.)

A. Only open chat activities in which the customer has not left the chat session can be transferred.
B. Chats can be transferred to departments directly.
C. Agents can transfer the chat activities based on the Maximum Task limit setting.
D. Agents have unlimited transfers of chat activity.
E. Only one chat activity can be transferred at a time.

Answer:

Current Exam

500-445

Cisco
Implementing Cisco Contact Center Enterprise Chat and Email (CCECE)

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