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Question No : 1
What must be registered to receive chat messages while registering the application for chat API integration?

A.Webhooks callback URL
B.Integrator
C.Conversation ID
D.Bearer token

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Question No : 2
Which mode must be used for Always On Availability Group clustering?

A.Mixed mode
B.Directory Connection
C.Windows Authentication
D.SQL Authentication

Answer:

Question No : 3
How long before incoming activities coming to aliases, for which there are no workflows configured, are moved to the exception queue?

A.60 minutes
B.120 minutes
C.240 minutes
D.24 hours

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Question No : 4
What connects to the Media routing peripheral gateway of ICM to the ECE server?

A.web server
B.services server
C.application server
D.message server

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Question No : 5
What is the default value for the email media class set by the installer?

A.Email_media_class
B.Email_ ECE
C.ECE_Email
D.Cisco_email

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Question No : 6
How do chat entry points behave?

A.Multiple help links on a website can point to the same entry point.
B.Each help link on a website can point to the same entry point.
C.Each help link on a website must point to a separate entry point.
D.Each help link on a website can point to multiple entry points.

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Question No : 7
Which items must be configured before agents can reply to emails from customers?

A.Inbound workflows, Outbound workflows, Email aliases, Users, Queues
B.Inbound workflows, Outbound workflows, Users, Email aliases
C.Inbound workflows, Outbound workflows, Queues, DN
D.Email aliases, Inbound workflows, Users, Queues

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Question No : 8
Which process scans content and applies regular expressions to mask the sensitive information?

A.Data leak prevention
B.Data masking
C.Data filtering
D.Data scanning

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Question No : 9
Which User objects in Enterprise Chat and Email are mapped in UCCE?

A.Agent, Supervisor
B.Agent
C.Supervisor, Administrator
D.Agent, Supervisor, Administrator

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Question No : 10
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

A.184 kilobits/second or higher
B.284 kilobits/second or higher
C.384 kilobits/second or higher
D.424 kilobits/second or higher

Answer:

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