Question No : 1
A network engineer is troubleshooting connectivity issues among interconnected Cisco routers and switches.
Which command should the engineer use to find the IP address information, host name, and IOS version of neighboring network devices?

• A.show version
• B.show ip route
• C.show interfaces
• D.show cdp neighbors detail

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Question No : 2
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

• A.80 ms
• B.10 ms
• C.50 ms
• D.2 ms

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Question No : 3
Where can you start, stop, and restart Cisco Unified Contact Center Express services?

• A.Control Center on Cisco Unified Contact Center Express Serviceability
• B.Cisco Unified Communications Operating System Administration
• C.System page on Cisco Unified Contact Center Express Administration
• D.Cisco Desktop Administrator

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Question No : 4
Which of the following is not an input that is required when you install Cisco Unified CCX?

• A.application username
• B.platform administrator username
• C.time zone
• D.default language
• E.IP address

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Question No : 5
A ping fails when performed from router R1 to directly connected router R2. The network administrator then proceeds to issue the show cdp neighbors command.
Why would the network administrator issue this command if the ping failed between the two routers?

• A.The network administrator wants to determine if connectivity can be established from a non-directly connected network.
• B.The network administrator suspects a virus because the ping command did not work.
• C.The network administrator wants to verify the IP address configured on router R2.
• D.The network administrator wants to verify Layer 2 connectivity.

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Question No : 6
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

• A.Configuration Data Store
• B.Media
• C.Database
• D.Unified CM Telephony

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Question No : 7
By following a structured troubleshooting approach, a network administrator identified a network issue after a conversation with the user.
What is the next step that the administrator should take?

• A.Verify full system functionality.
• B.Establish a plan of action to resolve the issue.
• C.Test the theory to determine cause.
• D.Establish a theory of probable causes.

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Question No : 8
What information about a Cisco router can be verified using the show version command?

• A.the routing protocol version that is enabled
• B.the administrative distance used to reach networks
• C.the operational status of serial interfaces
• D.the value of the configuration register

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Question No : 9
What is the advantage of using SSH over Telnet?

• A.SSH supports authentication for a connection request.
• B.SSH operates faster than Telnet.
• C.SSH is easier to use.
• D.SSH provides secure communications to access hosts.

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Question No : 10
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

• A.Cisco Unified CCX Standard
• B.None of the Above
• C.Cisco Unified CCX Premium
• D.Cisco Unified CCX Enhanced
• E.Cisco Unified CCX Enterprise

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