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Updated Apr 12, 2024 14 Questions 1 Pages
Page 1 of 1
Question 1 Selectable Answer
A network engineer is troubleshooting connectivity issues among interconnected Cisco routers and switches.
Which command should the engineer use to find the IP address information, host name, and IOS version of neighboring network devices?

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Question 2 Selectable Answer
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

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Question 3 Selectable Answer
Where can you start, stop, and restart Cisco Unified Contact Center Express services?

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Question 4 Selectable Answer
Which of the following is not an input that is required when you install Cisco Unified CCX?

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Question 5 Selectable Answer
A ping fails when performed from router R1 to directly connected router R2. The network administrator then proceeds to issue the show cdp neighbors command.
Why would the network administrator issue this command if the ping failed between the two routers?

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Question 6 Selectable Answer
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

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Question 7 Selectable Answer
By following a structured troubleshooting approach, a network administrator identified a network issue after a conversation with the user.
What is the next step that the administrator should take?

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Question 8 Selectable Answer
What information about a Cisco router can be verified using the show version command?

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Question 9 Selectable Answer
What is the advantage of using SSH over Telnet?

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Question 10 Selectable Answer
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

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Question 11 Selectable Answer
Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

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Question 12 Selectable Answer
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

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Question 13 Selectable Answer
A user is redesigning a network for a small company and wants to ensure security at a reasonable price. The user deploys a new application-aware firewall with intrusion detection capabilities on the ISP connection. The user installs a second firewall to separate the company network from the public network. Additionally, the user installs an IPS on the internal network of the company.
What approach is the user implementing?

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Question 14 Selectable Answer
A user reports a lack of network connectivity. The technician takes control of the user machine and attempts to ping other computers on the network and these pings fail. The technician pings the default gateway and that also fails.
What can be determined for sure by the results of these tests?

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