To prepare confidently for the Genesys Cloud CX: AI – GPE & GPR Certification, using the latest GCX-AI-GPE Exam Questions from PassQuestion is one of the most effective ways to ensure success. PassQuestion provides updated, exam-focused practice questions that closely align with real exam objectives, helping candidates strengthen their understanding of Genesys Predictive Routing (GPR) and Genesys Predictive Engagement (GPE). By practicing with GCX-AI-GPE realistic scenarios and verified answers, you can quickly identify knowledge gaps and approach the exam with greater confidence.

Understanding the Genesys Cloud CX: AI – GPE & GPR Certification

The Genesys Cloud CX: AI – GPE & GPR Certification is designed to validate a candidate's expertise in leveraging artificial intelligence within the Genesys Cloud CX platform. This certification focuses on two advanced AI capabilities:

• Genesys Predictive Routing (GPR), which uses machine learning to intelligently match customers with the most suitable agents
• Genesys Predictive Engagement (GPE), which proactively engages digital visitors using behavioral data and AI-driven decisioning

Earning this certification demonstrates that you can design, configure, and optimize AI-powered routing and engagement solutions that improve customer satisfaction, agent efficiency, and overall business performance.

GCX-AI-GPE Exam Format, Structure, and Key Details

Here are the key details you should know before scheduling the exam:

• Exam Code: GCX-AI-GPE
• Number of Questions: 40
• Exam Duration: 120 minutes
• Language: English only
• Passing Score: 65%
• Question Types: Multiple Choice, Multiple Select, and True/False

The exam is practical and scenario-based, requiring not only conceptual knowledge but also hands-on understanding of Genesys Cloud CX AI features.

GCX-AI-GPE Exam Exam Objectives Breakdown

Genesys Cloud CX: AI – Predictive Routing: Getting Started

This section introduces the fundamentals of Genesys Predictive Routing and how AI enhances traditional routing models. Candidates are expected to:

• Differentiate between GPR, legacy skills, and queue-based routing
• Run a GPR benefit assessment to evaluate performance improvements
• Perform a comparison test between routing strategies
• View and interpret test results
• Understand how AI is applied within GPR
• Activate and enable Predictive Routing in Genesys Cloud CX

A strong understanding of these concepts is essential for demonstrating how AI improves efficiency and customer satisfaction.

Genesys Cloud CX: AI – Predictive Routing: Configuration

This objective focuses on the configuration side of GPR. Candidates should be able to:

• Create and manage queues
• Explore different routing and evaluation methods
• Configure queues to support predictive routing strategies

Mastery of this area ensures you can correctly implement AI-driven routing in real production environments.

Genesys Cloud CX: AI – Predictive Engagement: Setup and Configuration

This is one of the most comprehensive sections of the exam, covering the setup of Genesys Predictive Engagement. Key skills include:

• Defining core GPE terminologies
• Understanding the fundamentals of Predictive Engagement
• Configuring and deploying Genesys Messenger
• Setting up GPE commands and web tracking
• Managing attributes and visitor segments
• Creating outcomes and predicting outcome scores
• Building action maps to drive intelligent engagement

This section validates your ability to design personalized, AI-powered digital journeys.

Genesys Cloud CX: AI – Predictive Engagement: Working with Action Maps

Action maps are central to Predictive Engagement. In this domain, candidates must be able to:

• Identify and explain different types of action maps
• Maintain, trigger, and manage action maps
• Configure action maps to respond to customer behavior in real time

Understanding how action maps influence customer interactions is critical for delivering proactive experiences.

Genesys Cloud CX: AI – Predictive Engagement: Customer Journey for Agents

This section focuses on visibility and usability for agents. Exam topics include:

• Exploring various customer journey channels
• Accessing and navigating customer journeys
• Viewing interactions across touchpoints
• Interpreting customer journey icons

These skills help agents gain better context and deliver more personalized support.

Genesys Cloud CX: AI – Predictive Engagement: Reporting and Analytics

The final domain validates your ability to analyze and optimize engagement performance. Candidates should know how to:

• Explore GPE analytics
• View, customize, and export action map reports
• View, customize, and export visitor activity reports
• View, customize, and export segment reports
• Understand and describe content offers

Strong reporting and analytics skills enable data-driven improvements to AI engagement strategies.

How to Prepare Effectively for the GCX-AI-GPE Exam

To maximize your chances of passing on the first attempt:

• Study the official Genesys Cloud CX documentation for AI features
• Gain hands-on experience with Predictive Routing and Predictive Engagement
• Practice regularly with PassQuestion GCX-AI-GPE exam questions to reinforce key topics
• Focus on real-world scenarios involving routing decisions, action maps, and analytics

Using updated practice questions not only improves accuracy but also builds confidence under exam conditions.

Conclusion: Why the GCX-AI-GPE Certification Matters

The GCX-AI-GPE Genesys Cloud CX: AI – GPE & GPR Certification is a valuable credential for professionals working with AI-powered customer experience platforms. It validates your ability to implement intelligent routing, proactive digital engagement, and data-driven optimization within Genesys Cloud CX. With thorough preparation and the support of PassQuestion's up-to-date exam questions, you can confidently approach the exam and take a significant step forward in your Genesys Cloud CX career.