H11-848-ENU Questions And Answers
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Exam Name: HCNP-CC(Fast Track)-Contact Center (Fast Track)
Updated: 2019-01-16
Q & A: 430
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Question No : 1
Evaluation template is to choose the ( ) evaluation items and the evaluation items as the evaluation content.
A. the sum of
B. the product of
C. the weight of
D. the proportion of
A. the sum of
B. the product of
C. the weight of
D. the proportion of
Answer: C
Question No : 2
Analyzing the phone bills is one of the commonly used methods of IPCC fault location.
A. True
B. False
A. True
B. False
Answer: A
Question No : 3
When the power supply module is not fully matched, according to the number of power module configurations and the redundancy mode used to determine the installation position of the power module. TECal E6000 is supposed to be configured with 8 server boards, adopt irredundant solution, which of the following reasonable number of power modules and location requirements are correct?
A. 3; PS1/PS2/PS4
B. 3; PS1/PS2/PS3
C. 4; PS1/PS2/PS3/PS4
D. 4; PS1/PS2/PS4/PS5
A. 3; PS1/PS2/PS4
B. 3; PS1/PS2/PS3
C. 4; PS1/PS2/PS3/PS4
D. 4; PS1/PS2/PS4/PS5
Answer: A
Question No : 4
In U2990, before configuring business data, what the basic do you need to complete.
A. the bureau data configuration
B. Relay data configuration
C. Resource data configuration
D. Hardware data configuration
A. the bureau data configuration
B. Relay data configuration
C. Resource data configuration
D. Hardware data configuration
Answer: D
Question No : 5
When the reporting system on the CTI generated bill daily, the generated data is stored in the ( ) daily table. (Select 4 Answers)
A. t_daylog_callanalysis
B. t_daylog_agentcall
C. t_daylog_calllog
D. t_daylog_callbytrk
E. t_daylog_agentoprinfo
A. t_daylog_callanalysis
B. t_daylog_agentcall
C. t_daylog_calllog
D. t_daylog_callbytrk
E. t_daylog_agentoprinfo
Answer: ABDE
Question No : 6
In U2990, which of the description about the virtual deployment of the virtual MRP function are correct? (Select 4 Answers)
A. There are multiple BSG boards through the BSG board and the gateway controller to establish H.248/SCTP link.
B. Gateway Controller the CRO and MGC communicate directly with the CMU and RDB.
C. Multiple CMU inter-process load sharing provides gateway service capability.
D. Multiple RDB processes provide resource management functionality in a load-sharing manner
E. Multiple RDB processes, only one RDB process enabled REG function, providing gateway registration, auditing and other functions.
A. There are multiple BSG boards through the BSG board and the gateway controller to establish H.248/SCTP link.
B. Gateway Controller the CRO and MGC communicate directly with the CMU and RDB.
C. Multiple CMU inter-process load sharing provides gateway service capability.
D. Multiple RDB processes provide resource management functionality in a load-sharing manner
E. Multiple RDB processes, only one RDB process enabled REG function, providing gateway registration, auditing and other functions.
Answer: BCDE
Question No : 7
In U2990, use PUTTY tool, login as OMU user, check the files under the following directory. The log file is stored in the ( ) folder under /opt/HUAWEI/cgp/workshop/omu/share/run_log.
A. omu
B. dev_log
C. omu_log
D. omu and dev_log
A. omu
B. dev_log
C. omu_log
D. omu and dev_log
Answer: D
Question No : 8
There are three types of recording, ( ), general recording screen (when the recording job is enabled, the system will record after the agent logs on), call screen (when recording is enabled, the system will record the agent during a call and Recording screen), recording members only with the user there is a quality inspection personnel to choose from.
A. Voice recording
B. Normal recording
C. Call screen
D. Video recording
A. Voice recording
B. Normal recording
C. Call screen
D. Video recording
Answer: A
Question No : 9
In U2990, if installing the 75 Ohm E1 cable, so set the three dip switches, SW1, S2, S3 which on the CIU board as ( ) separately.
A. ON OFF OFF
B. ON ON OFF
C. OFF OFF ON
D. ON ON ON
A. ON OFF OFF
B. ON ON OFF
C. OFF OFF ON
D. ON ON ON
Answer: D
Question No : 10
Agent on behalf of the implementation of call transfer, the agent pop-up transfer failed tips, which of the positioning ideas are correct? (Select 4 Answers)
A. Check the destination device is available or not
B. The target agent phone is faulty
C. Track the call message and determine the cause of the failure
D. Check the target agent is free or not
E. Check the ICDComm's shared cache overflows on the host where the agent resides or not
A. Check the destination device is available or not
B. The target agent phone is faulty
C. Track the call message and determine the cause of the failure
D. Check the target agent is free or not
E. Check the ICDComm's shared cache overflows on the host where the agent resides or not
Answer: ACDE
Question No : 11
In U2990, which of the following processes can not be configured on the MGC side?
A. CDB
B. IFM
C. CMU
D. BSG
A. CDB
B. IFM
C. CMU
D. BSG
Answer: C
Question No : 12
In U2990, what does the PWR main functions include? (Select three Answers)
A. output 12V, 3.3V to power a single board
B. control veneer electric up and down
C. through the back and the exchange of data and control information between all single boards
D. provide fan 48V power supply
A. output 12V, 3.3V to power a single board
B. control veneer electric up and down
C. through the back and the exchange of data and control information between all single boards
D. provide fan 48V power supply
Answer: ABD
Question No : 13
If the direct-connect heartbeat IP address of the main and standby CTI-Link is not correct, will lead to main and standby CTI-Link status abnormal, is it right?
A. True
B. False
A. True
B. False
Answer: A
Question No : 14
In U2990, which of the following statement about the CCU process is correct?
A. CCU process works in a load-sharing manner.
B. CCU process can be in the MGC and MRP.
C. CCU process provides media resources.
D. BSG completes narrow-band signaling access.
A. CCU process works in a load-sharing manner.
B. CCU process can be in the MGC and MRP.
C. CCU process provides media resources.
D. BSG completes narrow-band signaling access.
Answer: A
Question No : 15
What is the statistics of the report stored procedure return by?
A. character variable
B. no return data, just write the statistics in the table
C. Java interface
D. cursor variable
A. character variable
B. no return data, just write the statistics in the table
C. Java interface
D. cursor variable
Answer: D
Hassan Aceveda