H11-831-ENU Questions And Answers
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Exam Name: HCNA-CC (Huawei Certified Network Associate-Contact Center)
Updated: 2019-03-20
Q & A: 190
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Question No : 1
The access code is 1000, VDN set "revenue number information Routing Policy" for "use the match called + received number information routing", when the user dials 10001 and enters calling, and then the subsequent button is 5, what equipment should the final call enter?
A. "1000 + 5" corresponding device
B. "10001 + 5" corresponding device
C. "1000" corresponding device
D. "10001" corresponding device
A. "1000 + 5" corresponding device
B. "10001 + 5" corresponding device
C. "1000" corresponding device
D. "10001" corresponding device
Answer: A
Question No : 2
Which database type does C31 version not support?
A. Oracle
B. SQL Server
C. DB2
D. Informix
A. Oracle
B. SQL Server
C. DB2
D. Informix
Answer: D
Question No : 3
VDN configuration, skill queuing timeout processing methods are () (Multiple Choice)
A. release
B. Pending
C. play prompt
D. Transfer
A. release
B. Pending
C. play prompt
D. Transfer
Answer: AD
Question No : 4
When querying voice report, tips-30001 error, could you tell me what the meaning is ( ).
A. user does not have permission to query report
B. input parameter is null or formats illegal
C. Time parameter is null
D. Internal error
A. user does not have permission to query report
B. input parameter is null or formats illegal
C. Time parameter is null
D. Internal error
Answer: A
Question No : 5
The following description of OMU board function, which is not correct?
A. provide man-machine interface
B. network interface maintenance management interface
C. maintenance the operation
D. support MTP2 signal processing
A. provide man-machine interface
B. network interface maintenance management interface
C. maintenance the operation
D. support MTP2 signal processing
Answer: D
Question No : 6
When configuring the U2980 docking file server, using "LST FSCFG", which are correct about this command? ( ) (Multiple Choice)
A. execute this command, you can see the file server type is internal or external
B. execute this command, you can see the file server connection status
C. execute this command, you can see the main file server IP
D. execute this command, you can see the letter and the corresponding file server module number
A. execute this command, you can see the file server type is internal or external
B. execute this command, you can see the file server connection status
C. execute this command, you can see the main file server IP
D. execute this command, you can see the letter and the corresponding file server module number
Answer: AC
Question No : 7
How many server blades does Tecal E6000 fully configured support? ( )
A. 4
B. 8
C. 10
D. 12
A. 4
B. 8
C. 10
D. 12
Answer: C
Question No : 8
About IVR service related description, right is () (Multiple Choice)
A. IVR can realize file storage operation
B. IVR can realize information crawl of backend databas
C. IVR service is only responsible for performing IVR process files, is not responsible for parsing
D. IVR process files can be the customized GSL file by using Service Creation Environment (SCE) software
A. IVR can realize file storage operation
B. IVR can realize information crawl of backend databas
C. IVR service is only responsible for performing IVR process files, is not responsible for parsing
D. IVR process files can be the customized GSL file by using Service Creation Environment (SCE) software
Answer: CD
Question No : 9
About the description of CCS (Call Center server), which of the following is correct? (Multiple Choice)
A. Provide call network routing function for multiple contact center
B. Transfer related connection control events and instructions between with Unified Gateway
C. Belong to functional support layer
D. Transfer related access information instruction to customer information between with Unified Gateway
A. Provide call network routing function for multiple contact center
B. Transfer related connection control events and instructions between with Unified Gateway
C. Belong to functional support layer
D. Transfer related access information instruction to customer information between with Unified Gateway
Answer: BCD
Question No : 10
In U2980 series gateways, which of the following board can handle broadband signaling?
A. SMU
B. MSU
C. GPU
D. GSU
A. SMU
B. MSU
C. GPU
D. GSU
Answer: C
Question No : 11
Which process is the veneer management unit?
A. SMU
B. RMU
C. IMU
D. MSU
A. SMU
B. RMU
C. IMU
D. MSU
Answer: C
Question No : 12
Which Data does database backup? (Multiple Choice)
A. archive log
B. Temporary Files
C. Control File
D. database data
E. Program Files
F. parameter file
A. archive log
B. Temporary Files
C. Control File
D. database data
E. Program Files
F. parameter file
Answer: ACDF
Question No : 13
Skills traffic reports which are not included in the following fields ( )
A. request artificial number
B. call number
C. the spare time
D. calls are long
E. waiting all long
F. sat down for a long time not reply
A. request artificial number
B. call number
C. the spare time
D. calls are long
E. waiting all long
F. sat down for a long time not reply
Answer: B
Question No : 14
Under which state can the seat be assigned customer calls?
A. rest state
B. idle state
C. busy state
D. call state
A. rest state
B. idle state
C. busy state
D. call state
Answer: B
Question No : 15
Before applying License U2980, use DSP ESN command to check the ESN information, can see the message 1 ESN records ( )
A. TRUE
B. FALSE
A. TRUE
B. FALSE
Answer: A