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Question No : 1
A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
B. An agent can sign in to Finesse IPPA and initiate call recording.
C. A supervisor can sign in to Finesse IPPA and initiate call recording.
D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Question No : 2
Question No : 3
A. Collect the thread dump for Cisco Unified CCX Engine
B. Check to see if the customer has installed any third party applications
C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
E. Talk to the customer about the deployment and usage pattern.
F. Check the Cisco Unified CCX Serviceability Control Center
Question No : 4
A. document steps
B. email steps
C. ICM steps
D. database steps
Question No : 5
Question No : 6
A. call variables
B. custom variables
C. script parameters that are passed from the application configuration
D. ECC variables
Question No : 7
Question No : 8
C. Unified CM Telephony
D. Configuration datastore
Question No : 9
B. No Data
C. SQL Error
Question No : 10
A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database