500-052 Questions And Answers

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Exam Name: Deploying Cisco Unified Contact Center Express

Updated: 2018-12-11

Q & A: 50

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Question No : 1

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
A. A supervisor can use Finesse IPPA to act as an agent and accept calls.
B. An agent can sign in to Finesse IPPA and initiate call recording.
C. A supervisor can sign in to Finesse IPPA and initiate call recording.
D. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
E. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Answer: CDE

Question No : 2

What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?
A. 200
B. 400
C. 300
D. 150
Answer: C

Question No : 3

You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three)
A. Collect the thread dump for Cisco Unified CCX Engine
B. Check to see if the customer has installed any third party applications
C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
D. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
E. Talk to the customer about the deployment and usage pattern.
F. Check the Cisco Unified CCX Serviceability Control Center
Answer: CDE

Question No : 4

Which step library is included in the license for Cisco Unified Contact Center Express Standard?
A. document steps
B. email steps
C. ICM steps
D. database steps
Answer: A

Question No : 5

What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
A. 75
B. 25
C. 50
D. 120
Answer: C

Question No : 6

What are the peripheral variables in the Set Enterprise Call Info step related to?
A. call variables
B. custom variables
C. script parameters that are passed from the application configuration
D. ECC variables
Answer: A

Question No : 7

What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?
A. 300
B. 150
C. 400
D. 50
Answer: A

Question No : 8

Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
A. Media
B. Database
C. Unified CM Telephony
D. Configuration datastore
Answer: B

Question No : 9

During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
A. Timeout
B. No Data
C. SQL Error
D. Successful
Answer: C

Question No : 10

In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
A. SMTP server
B. ASR or TTS servers
C. wallboard server
D. enterprise database
Answer: B
Alex Colledge

14 Nov, 2018

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