4150 Questions And Answers

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Exam Name: APSS Customer Engagement Solution online test

Updated: 2020-11-26

Q & A: 81

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Question No : 1

Which of the following are primary applications in the Avaya Workforce Optimization 15.1 solution? (Select three.)
A. Avaya Contact Recording (ACR)
B. Workforce Management (WMF)
C. Quality Monitoring (QM)
D. Desktop and Process Analytics (DPA)
Answer: ABC

Question No : 2

Which of the following business needs does the Avaya Interaction Center/Operational Analyst (ICIOA) address? (Select three.)
A. The business plans for additional media channels on a voice only (ACD) solution and is an existing lC/OA customer.
B. The business needs to integrate multichannel customer experience management within existing applications and contact center infrastructure.
C. The business wants to preserve their existing investments in Call Center Elite and Communications Manager.
D. The business needs real-time and historical reporting.
E. The business needs a cloud-based solution.
Answer: ABD

Question No : 3

Which business needs are addressed by the Avaya Workforce Optimization Select 5.0 call recording and quality monitoring application? (Select three)
A. Regulation compliance for call recording
B. Capture and playback past customer interactions to help resolve customer disputes, increase customer satisfaction and growth
C. Measure individual performance and provide coaching
D. High cost for custom application development and integration
Answer: ABC

Question No : 4

Which of the following questions would be appropriate to ask the CIO or line of business leader during the discovery process?
A. Are you able to support all the touch points your customers want to contact you by?
B. Are you able to connect the right agent with customers through your current routing?
C. How are you supporting your mobile customers?
D. Are you experiencing high agent turnover because of stress?
E. All of the above
Answer: C

Question No : 5

What resource does the Avaya Context Store Snap-in reside on?
A. Avaya Breeze TM
B. Avaya Aura Experience Portal
C. Avaya Aura Platform
D. Media Processing Server
Answer: A

Question No : 6

Which statements best describe the business issues Avaya Agent for Chrome can solve? (Select four.)
A. Slow deployment of new applications/technology
B. Shorten time for employee on-boarding and training
C. Need to support multi-site contact centers
D. Need options for virtualization
E. Need to increase revenue generation
F. Increase reliability of Contact Center operations
Answer: ABEF

Question No : 7

Which of the following are solution sets that roll up under the Avaya Customer Experience Solutions umbrella? (Select three.)
A. Worker and Team Productivity
B. Customer Experience
C. Topline Growth
D. Contact Center Efficiency
E. Unified Access
Answer: BCD

Question No : 8

Which of the following phrases best describe Avaya Social Responder? (Select four.)
A. Listens to the main social channels, such as Facebook, Twitter, and other open sources
B. Enables creation of marketing campaigns and monitors hit per click on social media
C. Routes data to the appropriate contact center representative best equipped to handle the information
D. Captures information about your customer¡¯s web visits to better personalize self service
E. Makes it easy to define search criteria and access social media data through a simple, intuitive user interface
Answer: ABCE

Question No : 9

The Avaya Oceana solution is composed of several high-level sub-systems.
Which of the following are sub systems of Avaya Oceana? (Select three.)
A. IP Office
B. A set of core components, deployed on Avaya Breeze TM
C. The Avaya Aura Suite, including Call Center Elite
D. Avaya Control Manager
Answer: BCD

Question No : 10

Avaya operational analyst is an optional component of which of the following? (Select two.)
A. Avaya Proactive Contact
B. Avaya One Touch Video
C. Avaya Interaction Center
D. Avaya lQ
E. Avaya Call Management System
Answer: CE

Question No : 11

Which product is at the core of Avaya Customer Connections Mobile?
A. Avaya Aura Experience Portal
B. Avaya Aura Call Center Elite
D. Avaya Breeze TM
C. Avaya Aura? Contact Center
E. Intelligent Customer Routing
Answer: A

Question No : 12

Which of the following statements best describe the services, support and offers available for Avaya Agent for Chrome? (Select three.)
A. Support is limited to remote support of the Avaya Agent for Chrome software application
B. Sold as a Statement of Work request via Avaya ProServices Now
C. The current offer includes the Google Chromebook along with the Avaya Agent software
D. Avaya Professional Services provides a turnkey implementation offer
Answer: ABD

Question No : 13

Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner (¡°Partner¡± or ¡°Channel Partner¡±) who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business, but rather to build relationships to position Avaya¡¯s business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws and regulations and Avaya¡¯s Anti-Bribery/Anti-Corruption policy? (Select one)
A. No, because the Partner didn¡¯t actually solicit any business for Avaya and the dollar value of the payment is relatively small.
B. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the improper influencing of a foreign public official to secure business from any source.
Answer: B

Question No : 14

What is Avaya Aura Call Center Elite Multichannel R6.5?
A. Service Pack
B. Major Release
C. Minor Release
D. Feature Pack
Answer: C
Tony Tabuena

03 Dec, 2019

Got your great materials. I passed my Avaya 4150 exam successfully. Thanks a lot.
Rodney Beaudion

24 Nov, 2019

Valid study guide! Nothing new in real Avaya 4150 exam, questions from PassQuestion were the same as I got in 4150 exam study materials.

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