Tony TabuenaDec 03,2019Got your great materials. I passed my Avaya 4150 exam successfully. Thanks a lot.
Rodney BeaudionNov 24,2019Valid study guide! Nothing new in real Avaya 4150 exam, questions from PassQuestion were the same as I got in 4150 exam study materials.
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Question No : 1
A. Avaya Contact Recording (ACR)
B. Workforce Management (WMF)
C. Quality Monitoring (QM)
D. Desktop and Process Analytics (DPA)
Question No : 2
A. The business plans for additional media channels on a voice only (ACD) solution and is an existing lC/OA customer.
B. The business needs to integrate multichannel customer experience management within existing applications and contact center infrastructure.
C. The business wants to preserve their existing investments in Call Center Elite and Communications Manager.
D. The business needs real-time and historical reporting.
E. The business needs a cloud-based solution.
Question No : 3
A. Regulation compliance for call recording
B. Capture and playback past customer interactions to help resolve customer disputes, increase customer satisfaction and growth
C. Measure individual performance and provide coaching
D. High cost for custom application development and integration
Question No : 4
A. Are you able to support all the touch points your customers want to contact you by?
B. Are you able to connect the right agent with customers through your current routing?
C. How are you supporting your mobile customers?
D. Are you experiencing high agent turnover because of stress?
E. All of the above
Question No : 5
A. Avaya Breeze TM
B. Avaya Aura Experience Portal
C. Avaya Aura Platform
D. Media Processing Server
Question No : 6
A. Slow deployment of new applications/technology
B. Shorten time for employee on-boarding and training
C. Need to support multi-site contact centers
D. Need options for virtualization
E. Need to increase revenue generation
F. Increase reliability of Contact Center operations
Question No : 7
A. Worker and Team Productivity
B. Customer Experience
C. Topline Growth
D. Contact Center Efficiency
E. Unified Access
Question No : 8
A. Listens to the main social channels, such as Facebook, Twitter, and other open sources
B. Enables creation of marketing campaigns and monitors hit per click on social media
C. Routes data to the appropriate contact center representative best equipped to handle the information
D. Captures information about your customer¡¯s web visits to better personalize self service
E. Makes it easy to define search criteria and access social media data through a simple, intuitive user interface
Question No : 9
Which of the following are sub systems of Avaya Oceana? (Select three.)
A. IP Office
B. A set of core components, deployed on Avaya Breeze TM
C. The Avaya Aura Suite, including Call Center Elite
D. Avaya Control Manager
Question No : 10
A. Avaya Proactive Contact
B. Avaya One Touch Video
C. Avaya Interaction Center
D. Avaya lQ
E. Avaya Call Management System
Question No : 11
A. Avaya Aura Experience Portal
B. Avaya Aura Call Center Elite
D. Avaya Breeze TM
C. Avaya Aura? Contact Center
E. Intelligent Customer Routing
Question No : 12
A. Support is limited to remote support of the Avaya Agent for Chrome software application
B. Sold as a Statement of Work request via Avaya ProServices Now
C. The current offer includes the Google Chromebook along with the Avaya Agent software
D. Avaya Professional Services provides a turnkey implementation offer
Question No : 13
Is the Partner potentially in breach of anti-bribery/anti-corruption laws and regulations and Avaya¡¯s Anti-Bribery/Anti-Corruption policy? (Select one)
A. No, because the Partner didn¡¯t actually solicit any business for Avaya and the dollar value of the payment is relatively small.
B. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the improper influencing of a foreign public official to secure business from any source.
Question No : 14
A. Service Pack
B. Major Release
C. Minor Release
D. Feature Pack