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Question No : 1
Question No : 2
A. Based on an industry leading BRMS (business rules) platform
B. Rapid time-to-value with template support and a LOB based design environment
C. Based on an industry leading collaboration platform
D. All of the above
Question No : 3
A. Identifies sensitive or toxic content
B. Archives data according to its value
C. Maintains a data map of the organization
D. Is a DoD 5015.2 certified records repository
Question No : 4
A. Customer Service, eBPP and back office reports
B. Case Management or Advanced Case Management
C. Active data, check in - check out
D. Scanning paper documents to start a workflow
Question No : 5
A. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B. How do CSRs access all information necessary to respond to customer questions?
C. How do CSRs do scanning of documents today?
D. Do your CSRs need Case Management?
Question No : 6
A. IBM Content Foundation
B. IBM Connections Content Manager
C. IBM Connections Enterprise Content Edition
D. A & C
Question No : 7
Question No : 8
A. Effectiveness of core LOB applications
B. Providing comprehensive visibility into process metrics, spend and customer satisfaction
C. Increasing IT spending
D. Adhering to regulatory compliance and maintaining proper controls and records