C9560-940 Frequently Asked Questions
Q1: Can I use C9560-940 exam Q&As in my phone?
Yes, PassQuestion provides IBM Certified Support Associate C9560-940 pdf Q&As which you can download to study on your computer or mobile device, we also provide C9560-940 pdf free demo which from the full version to check its quality before purchasing.
Q2: What are the formats of your IBM C9560-940 exam questions?
PassQuestion provides IBM C9560-940 exam questions with pdf format and software format, pdf file will be sent in attachment and software file in a download link, you need to download the link in a week, it will be automatically invalid after a week.
Q3: How can I download my C9560-940 test questions after purchasing?
We will send IBM Certified Support Associate C9560-940 test questions to your email once we receive your order, pls make sure your email address valid or leave an alternate email.
Q4: How long can I get my IBM Certified Support Associate C9560-940 questions and answers after purchasing?
We will send IBM Certified Support Associate C9560-940 questions and answers to your email in 10 minutes in our working time and no less than 12 hours in our off time.
GMT+8: Monday- Saturday 8:00 AM-18:00 PM
GMT: Monday- Saturday 0:00 AM-10:00 AM
Q5: Can I pass my test with your IBM Certified Support Associate C9560-940 practice questions only?
Sure! All of PassQuestion IBM Certified Support Associate C9560-940 practice questions come from real test. If you can practice well and get a good score in our practice Q&As, we ensure you can pass your IBM Tivoli Level 1 Support Tools and Processes exam easily.
Q6: How can I know my C9560-940 updated?
You can check the number of questions, if it is changed,that means we have updated this exam ,you can contact us anytime to ask for an free update. our sales email : [email protected]
Q7: What is your refund process if I fail IBM C9560-940 test?
If you fail your C9560-940 test by studying our study material, just scan your score report and send to us in attchment,when we check, we will give you full refund.
If your country don't support Paypal, we offer another Payment method Western Union,it is also safe and fast. Pls contact us for the details, we will send it to your email.
Question No : 1
A. It is a remote tool by which a BackEnd engineer can contact their customer.
B. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
C. It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D. It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
Question No : 2
A. PD Tools home page
B. product support page
C. IMT Intranet home page
D. Extreme Leverage webpage
Question No : 3
A. It is the number of days from Call Entry (CE) to the first final service given code on PMRs.
B. It is the number of days from CE to the last final service given code on PMRs.
C. It is the number of days from CE to the non-definitive last service given code on PMRs.
D. It is the amount of time from CE to the service given code put at the first contact with customer.
Question No : 4
A. 1 hour
B. 4 hours
C. 3 business days
D. 5 business days
Question No : 5
A. Everyone can change a CRF using CCWIN.
B. Everyone can change a CRF using RETAIN.
C. Contact the Duty Manager to change the CRF.
D. Contact the CRF owner and have them change the CRF.
Question No : 6
A. RETAIN User ID
B. Windows Log-in ID
C. Lotus Notes User ID
D. IBM Intranet User ID
Question No : 7
What is your next course of action?
A. pass the call to next level of support to confirm fix
B. send customer a closure request and details of APAR
C. close the call advising of APAR details in next release
D. send customer APAR details and details of next release
Question No : 8
A. When the product compid is changed.
B. When the customer cannot speak English.
C. When customer's telephone number is changed.
D. When you find an APAR for the customer's problem.