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Question No : 1
"One of our receptionists receives a paper application from the potential client, an applicant. The receptionist first looks up the client¡¯s name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review. "
The BPM analyst has created the discovery map in Blueworks Live and now needs to enter information from the above description into the Details fields for the activity "Enter Application".
For the activity "Enter Application", what are the Inputs and Outputs?
A. Option A
B. Option B
C. Option C
D. Option D
Question No : 2
What should the BPM analyst do?
A. Use the Discovery View in Blueworks Live to perform inspection on the process.
B. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
C. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
D. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
Question No : 3
- The goal of the project was to improve the efficiency of the process.
- The concern was that the process was not fast enough.
- The Critical to Quality (CTQ) was the speed of the process.
- The client was interested in the cycle time of the process.
- The time stamps at the beginning and at the end of the process are captured.
Which step did the BPM analyst fail to perform in identifying the KPI?
A. Know the client objectives
B. Know how to define the client's KPI
C. Know the process decision makers
D. Know the client's Service Level Agreements (SLAs)
Question No : 4
The BPM analyst investigated the cause:
- Equipment was not ordered until week 2
- The manager did not complete the new hire checklist.
- The manager did not know how to access the checklist.
- No one communicated to the manager how to access the checklist.
- No communication plan for the on-boarding process.
- The root cause of the initial problem was that no one communicated to the manager there was a checklist.
Which tool did the BPM analyst use in order to find out the root cause?
A. 5 Whys
B. 5 Whats
C. 5 Whens
D. 5 Whos
Question No : 5
For the activity "Enter Application", who is the Supplier?
D. Front Office Supervisor
Question No : 6
What are the business levers the BPM analyst should focus on?
A. Policy, Technology, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Process, Data, Organization and People
Question No : 7
Identify the "Non-Value Add" activities in this process.
A. "Inform Dept. of Labor" & "Terminate the application"
B. "Inform Dept. of Labor" & "Check to make sure budget is available"
C. "Complete the hiring request form correctly" & "Terminate the application"
D. "Complete the hiring request form correctly" & "Check to make sure budget is available"
Question No : 8
As a problem is raised, what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?
A. The solution to the problem.
B. When the problem first occurred and how often it occurred in each milestone.
C. Severity and frequency of the problem at the process, milestone, or activity level.
D. Who is the participant when the problem occurs and what other tasks does that participant complete.
Question No : 9
Identify the "Business Value Add" activities in this process.
A. "Inform Dept. of Labor"
B. "Terminate the application"
C. "Post the position in job websites"
D. "Complete the hiring request form correctly"
Question No : 10
What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?
A. Excessive reviews
B. Too many participants
C. Identification of bottlenecks
D. Not enough system automation